Isairee Cruz Manzueta
Cambridge,MA
Summary
Results-driven professional with a proven track record in delivering high-quality work and exceptional service. Demonstrates excellent communication and teamwork skills, consistently achieving organizational goals. Committed to continuous learning and professional growth, with a proactive approach and strong work ethic. Eager to leverage expertise in a dynamic team environment to support and enhance overall performance.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Renewal by Anderson of Central PA
Mechanicsburg, PA
07.2024 - 12.2024
- Assisting customers with all their needs/concerns
- Contacting potential customers concerning products via telephone
- Generating and building interest by communicating the benefits of our products
- Scheduling in-home, no obligation consultations and quotes
- I also became their first Spanish speaking rep, had my own number within the office to help coworkers and customers in different departments such as service, sales, front desk, and events
Cashier/Customer Service Representative
Burlington Coat Factory
Somerville, MA
09.2023 - 01.2024
- Processed large volumes of incoming documents in a timely manner while ensuring accuracy standards were met.
- Collaborated with colleagues from various departments on projects involving the use of scanners.
- Maintained quality control standards for all scanned materials.
- Entrusted with responsibilities such as transporting money from cashiers, handling store openings/closings, answering calls, and scheduling breaks.
- Reported any malfunctions immediately to supervisor or IT personnel for prompt resolution.
- Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
- Identified training needs for existing personnel; arranged appropriate training sessions.
Sales Associate/Cashier
Target
Cambridge, MA
07.2022 - 09.2022
- Answered store and merchandise questions and led customers to wanted items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Answered customer inquiries regarding product features, pricing, and availability.
- Developed promotional strategies to increase sales volume.
- Provided accurate information about products, prices and services.
- Described merchandise and explained use, operation and care.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Greeted customers to determine wants or needs.
- Used technology resources to assist customers in locating and selecting items.
- Computed purchases and received and processed cash or credit payment.
Staff/Teacher's Assistant
Baldwin Elementary School
Cambridge, MA
04.2019 - 06.2019
- Organized team building activities designed to improve morale among staff members.
- Assisted in the preparation of reports and presentations, utilizing various software tools.
- Assessed student learning styles and understanding of material to redirect and optimize teaching strategies.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
- Supervised children and participated with children in activities.
- Helped students master learning concepts through one-on-one and small group tutoring.
Education
GED/Hiset -
Cambridge Community Learning Center
Cambridge, MA06.2024
Skills
- Scheduling
- Effective Professional Communication
- Customer Service
- Microsoft/Excel
- Cash Handling
- Adaptability
- Flexibility
- Telephone Etiquette
- Data Analytics
- Training
- Conflict/Resolution
- Time Management
- Organized
- Attentive Communication
- Multitasking and organization
- Complaint resolution
Projects
The Job Connector by MIT, Cambridge, MA, Administrative Assistant Training Program, 06/01/24, 06/30/24, Selected as one of 18 participants for the Training program from a pool of over 85 participants. Completed weekly training modules, note taking, scheduling, and event planning using LinkedIn and Excel/Microsoft. Expanded professional network, developed collaboration, and conflict resolution skills while engaging with a dozen current professionals in the field.
Awards
- High School Diploma
- The Job Connector by MIT, Administrative Assistant program completion certificate
Languages
- English
- Spanish
Timeline
Customer Service Representative
Renewal by Anderson of Central PA
07.2024 - 12.2024
Cashier/Customer Service Representative
Burlington Coat Factory
09.2023 - 01.2024
Sales Associate/Cashier
Target
07.2022 - 09.2022
Staff/Teacher's Assistant
Baldwin Elementary School
04.2019 - 06.2019
GED/Hiset -
Cambridge Community Learning Center
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