Radreka Hicks
Murfreesboro,NC
Summary
Dynamic sales professional with a proven track record at Duck Thru Food Stores, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction through effective problem-solving and exceptional cash handling skills. Committed to fostering teamwork and maintaining an organized environment to drive repeat business and achieve sales goals.
Overview
7
7
years of professional experience
Work History
Sales Associate
Duck Thru Food Stores
Franklin VA
03.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Assistant Manager
Duck Thru Food Stores
Franklin, VA
05.2018 - 03.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
General Studies
Hertford County High School
Ahoskie, NC06.2010
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Product sales
- Inventory control
- Order processing
Timeline
Sales Associate
Duck Thru Food Stores
03.2021 - Current
Assistant Manager
Duck Thru Food Stores
05.2018 - 03.2021
General Studies
Hertford County High School