Summary
Overview
Work History
Education
Skills
Timeline
Generic

Radwaa Kenawy

Perth Amboy,NJ

Summary

Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.

Overview

5
5
years of professional experience

Work History

Department Manager

Walmart
Woodbridge , NJ
03.2018 - 02.2020
  • Lead and manage a team of 5-6 employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • Developed strategies to improve customer service and increase sales.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Ensured compliance with all safety regulations in the workplace.
  • Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.

Customer Service Representative

Walmart
Woodbridge , NJ
03.2015 - 05.2018
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Associate in Echocardiogram Sonography -

Eastwick College
Nutley, NJ
07.2024

High School Diploma -

First School
Overseas
06.2003

Skills

  • Employee Scheduling
  • Customer Service
  • Performance Management
  • Team Supervision
  • Personnel Training and Development
  • Product and Service Sales
  • Problem-Solving
  • Retail
  • Policy Development
  • QA

Timeline

Department Manager

Walmart
03.2018 - 02.2020

Customer Service Representative

Walmart
03.2015 - 05.2018

Associate in Echocardiogram Sonography -

Eastwick College

High School Diploma -

First School

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Radwaa Kenawy