Rae Collins
Flint,MI
Summary
Customer service professional with a proven track record at Dollar Tree, excelling in cash handling and fostering customer loyalty. Recognized for exceptional work ethic and integrity, consistently enhancing customer satisfaction through effective communication and problem-solving skills. Committed to maintaining a clean and organized environment while delivering outstanding service.
Punctual and honest employee with solid background in any environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
13
13
years of professional experience
Work History
Cashier
Dollar Tree
Flint, MI
06.2024 - Current
- Assisted customers with transactions efficiently and accurately.
- Operated cash register, ensuring timely processing of payments.
- Maintained clean and organized checkout area to enhance customer experience.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Followed safety protocols while handling cash and merchandise responsibly.
- Engaged customers in a friendly manner to promote loyalty and repeat business.
Personal Shopper
Shipt
02.2022 - Current
- Researched and recommended products to enhance customer satisfaction and loyalty.
- Developed relationships with clients, fostering trust and encouraging repeat business.
- Adapted quickly to changing trends, adjusting shopping strategies to meet evolving client demands.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Customer Service Associate
Magoos Outlet
Burton, MI
08.2023 - 06.2024
- Provided exceptional customer support through effective communication and problem-solving skills.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Trained new associates on company policies, procedures, and best practices in customer service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Cashier
Dollar Tree
Flint, MI
08.2021 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Assistant Manager
Dollar Tree
Flint, MI
08.2019 - 07.2022
- Conducted regular audits of operational procedures, ensuring compliance with industry regulations and standards.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Food Service Worker and Fast Food Cashier
McDonald's
Burton, MI
03.2017 - 08.2019
- Operated kitchen equipment and maintained cleanliness to ensure food safety standards were met.
- Trained new staff on proper food handling techniques and operational protocols to enhance team performance.
- Provided excellent customer service by addressing inquiries and resolving issues promptly during service hours.
- Conducted regular quality checks on food items to ensure compliance with health regulations and standards.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Cook
Cobblestone Bar and Grill
Grand Blanc, MI
04.2012 - 07.2019
- Collaborated with front-of-house staff to ensure timely service and customer satisfaction.
- Prepared menu items while maintaining high standards of food quality and presentation.
- Enforced sanitation and safety regulations, resulting in improved kitchen compliance scores.
- Streamlined food preparation processes, increasing efficiency during peak hours.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Education
High School Diploma -
Central High School
Flint, MI12-2009
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Time management skills
- Customer service excellence
- Customer relations
- Cash register operation
- Professionalism and courtesy
Timeline
Cashier
Dollar Tree
06.2024 - Current
Customer Service Associate
Magoos Outlet
08.2023 - 06.2024
Personal Shopper
Shipt
02.2022 - Current
Cashier
Dollar Tree
08.2021 - 07.2022
Assistant Manager
Dollar Tree
08.2019 - 07.2022
Food Service Worker and Fast Food Cashier
McDonald's
03.2017 - 08.2019
Cook
Cobblestone Bar and Grill
04.2012 - 07.2019
High School Diploma -
Central High School