Microsoft Suite
Rachael Collins
Grand Rapids,MI
Summary
Experienced professional with a proven track record of implementing solutions and achieving successful project outcomes. Demonstrated expertise in system configuration, process optimization, and user training. Recognized for effective collaboration within teams, adaptability to changing environments, and consistently delivering results. Possessing strong analytical skills, problem-solving abilities, and a client-focused approach.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Implementation Specialist
Garney Construction
11.2021 - 02.2025
- Implemented a new project management system (CMiC)
- Performed database setup and maintenance
- Created all training materials
- Developed and executed in-person, virtual and self-led training programs
- Provided technical end user support
- Integral part of new payroll management system implementation, developing and executing the training roll out plan impacting all employees
Lead Project Coordinator
Garney Construction
01.2017 - 01.2022
- Managed a team of three Project Coordinators supporting water infrastructure projects throughout California
- Implemented new technologies for field and office
- Built Project Coordinator tools using Microsoft Power Automate which significantly streamlined many processes
- Implemented mobile time capture solution (WorkMax)
- Providing all technical setup and training support for CA crews
Director of Business Development
VaporWarehouse
03.2014 - 01.2017
- Created online marketing campaigns, developed and maintained vendor relationships, provided warehouse and customer support
- Website management and SEO best practices
Outside Sales Representative
MRC Smart Technology Solutions, A Xerox Company
07.2012 - 03.2014
- Implemented cutting edge technologies (be it open architecture hardware, software solutions, Managed Print Services, VMWare, SANs and server based solutions) to companies across all markets
- Developed new business and provided comprehensive solutions related to information distribution and management through workflow assessments
- Consulted with Chief Executives to achieve better financial results, improve operational efficiency and reduce environmental impact
Online Hatter, Owner
TheHatsYouWant.com
11.2006 - 07.2012
- While working for the San Diego Hat Company I saw the need for a convenient way to buy their hats via online retail
- I started thehatsyouwant.com to provide a go-to location for the company's customer service representatives to direct retail inquiries
- It was a hit! After I left the hat company, I still worked closely with them to maintain 'Preferred Online Retailer' status
Sales and Tech Support Manager
Linvio, Inc.
12.2008 - 12.2009
- Sold a variety of complex Salesforce add-ons for this small development operation
- Created marketing videos, training manuals, performed installations and acted as the technical and sales support contact
- Increased sales 300% over the year by building a sales pipeline and nurturing inquiries received through the Salesforce Appexchange
Owner, Designer
Quirk Designs
02.2006 - 11.2009
- Operated a home based business creating fused glass jewelry and gifts
- Executed all business functions from design and production to accounting and marketing
- Generated sales through attending art festivals, home parties, website, and other various online avenues
Marketing Assistant
Asymtek
11.2007 - 11.2008
- Executed the design of print advertisements for trade publications and sales events
- Performed Salesforce.com database customizations for Marketing and Sales
- Managed Salesforce.com lead data to accurately measure ROI for trade shows and online marketing campaigns
- Designed and executed an entire trade show display and marketing message based on company milestones
Sales and Customer Support Representative
San Diego Hat Company
05.2006 - 04.2007
- Top sales territory account management and top individual trade show sales performance
- Created marketing materials, wrote press releases and maintained inventory reports for east coast sales representatives
- Actively involved in the design of head wear and execution of wholesale catalogs
Education
Business Administration - Marketing, French
Western Michigan University - Haworth College of Business
01.2005
Skills
- Issue resolution
- Corporate training
- Database management
- Business analysis
Certification
200 Hour Yoga Teacher Training
Software
CMiC
WorkMax
Timeline
Implementation Specialist
Garney Construction
11.2021 - 02.2025
Lead Project Coordinator
Garney Construction
01.2017 - 01.2022
Director of Business Development
VaporWarehouse
03.2014 - 01.2017
Outside Sales Representative
MRC Smart Technology Solutions, A Xerox Company
07.2012 - 03.2014
Sales and Tech Support Manager
Linvio, Inc.
12.2008 - 12.2009
Marketing Assistant
Asymtek
11.2007 - 11.2008
Online Hatter, Owner
TheHatsYouWant.com
11.2006 - 07.2012
Sales and Customer Support Representative
San Diego Hat Company
05.2006 - 04.2007
Owner, Designer
Quirk Designs
02.2006 - 11.2009
Business Administration - Marketing, French
Western Michigan University - Haworth College of Business
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