Rae Piazza
Fort Lauderdale,FL
Summary
Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Society 8. Skilled in operations management and team leadership, I boosted team productivity and fostered strong vendor relationships for improved service levels. Expert in customer service, ensuring repeat business through exceptional standards and effective problem-solving.
Overview
18
18
years of professional experience
Work History
Operational Manager
Society 8
08.2017 - 12.2023
- Improved team productivity through effective communication, training, and performance evaluations.
- Managed budgets for multiple projects, ensuring timely delivery and cost control.
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
- Developed strong relationships with vendors, resulting in better pricing negotiations and improved service levels.
Bar Manager
Society 8
04.2013 - 08.2017
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
Head Bartender
The Cheesecake Factory
01.2006 - 06.2013
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
Education
BBA - Sports Management
Lindenwood University
Saint Charles, MO08.2011
Associate of Arts - Fashion Merchandising
The Illinois Institute of Art - Chicago
Chicago, IL09.2007
Skills
- Customer Service
- Operations Management
- Team Leadership
- Decision-Making
Timeline
Operational Manager
Society 8
08.2017 - 12.2023
Bar Manager
Society 8
04.2013 - 08.2017
Head Bartender
The Cheesecake Factory
01.2006 - 06.2013
BBA - Sports Management
Lindenwood University
Associate of Arts - Fashion Merchandising
The Illinois Institute of Art - Chicago
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