RAE SMEDLEY
Valparaiso,USA
Summary
Social services professional equipped with strong background in client advocacy, case management, and community outreach. Proven ability to collaborate effectively with teams and adapt to changing needs, ensuring reliable support and impactful results. Skilled in crisis intervention, needs assessment, and resource coordination with focus on improving client outcomes and fostering community well-being. Recognized for empathetic communication, problem-solving, and organizational skills.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Case Manager
FUTURES Case Management
LaPorte, IN
03.2017 - 02.2019
- Administered initial and regular psychosocial assessments to develop and implement individualized service plans.
- Served individuals diagnosed with developmental disabilities, dementia, and physical disabilities.
- Assisted individuals with eligibility for available benefits.
- Transitioned clients to different providers based on progress or needs.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Developed trusting relationships with social services, health care providers and governmental agencies.
Family Case Manager
Indiana Department of Child Services
Gary, IN
01.2011 - 12.2011
- Conducted home visits, completed inspections and interviewed family members and witnesses.
- Answered and investigated reports of abuse or neglect.
- Developed and implemented family improvement plans.
- Maintained legal documents for court proceedings and submitted testimony.
- Updated documents and maintained permanent records.
- Supervised visits between children and parents at various sites by setting up age-appropriate activities and maintaining safety of participants.
- Identified appropriate community resources and provided referrals for services.
- Referred family members to outside support options to assist with coping during times of increased stress.
Emergency Services and Intake Specialist
Porter Starke Services
Valparaiso, IN
04.2008 - 01.2011
- Interviewed patients and their relatives to compile detailed social and psychiatric case history
- Presented case history material for review and discussion with other staff members, and doctors
- Consulted with other professionals regarding the treatment of specific clients
- Maintained thorough case history records and wrote detailed reports
- Worked with mentally ill, developmentally disabled, homeless, dementia diagnosed and dually-diagnosed individuals.
Box Office Manager, Marketing Assistant, Volunteer Coordinator
Memorial Opera House
Valparaiso, Indiana
12.2015 - 07.2023
- Responded to patron questions, concerns and complaints to manage difficult or emotional patron situations.
- Customized seating and pricing configurations within computer ticket system for events in coordination with promoter.
- Assist with the planning and executing of all events and rentals.
- Generated production and program inventory to create season subscription packages with promotional discounts.
- Maintain patron and donor database system
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited, coordinated, and trained volunteers for all events
- Provided assistance to Marketing Coordinator with set up and participation at vendor fairs.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conferred with business leaders to evaluate business needs and implement operational improvements.
Main Office Secretary
Valparaiso High School
Valparaiso, IN
07.2023 - Current
- Managed daily correspondence and communication with students, staff, and parents.
- Coordinated scheduling for meetings, events, and appointments across departments.
- Maintained organized filing systems for student records and administrative documents.
- Utilized office software to streamline data entry and document management processes.
- Implemented efficient office procedures to enhance workflow and minimize delays.
- Provided exceptional customer service to visitors and callers, creating a welcoming atmosphere in the main office area.
- Contributed to workplace safety initiatives by adhering to guidelines, participating in drills, and assisting with emergency preparedness planning.
- Supported executive team members by managing calendars, and scheduling appointments.
Adjunct Professor
Ivy Tech Community College
Valparaiso, IN
10.2023
- Instruct undergraduate students in Intro to Healthcare and Medical Law and Ethics
- Managing class syllabus and ensuring syllabus meets department and college standards
- Planning and creating lectures
- Grading assignments, quizzes and papers
Education
Bachelor of Liberal Studies -
Purdue University
North CentralSkills
- Excellent written and verbal communication
- Attention to Detail
- Organized
- Community outreach
- Flexible schedule
- Strategic thinking
- Problem-solving
- Case documentation
- Active listening
- Relationship building
- Emotional awareness
- Client relationship management
Certification
Care Giving Skills-Dementia AlisonTraining - 2022
Timeline
Adjunct Professor
Ivy Tech Community College
10.2023
Main Office Secretary
Valparaiso High School
07.2023 - Current
Case Manager
FUTURES Case Management
03.2017 - 02.2019
Box Office Manager, Marketing Assistant, Volunteer Coordinator
Memorial Opera House
12.2015 - 07.2023
Family Case Manager
Indiana Department of Child Services
01.2011 - 12.2011
Emergency Services and Intake Specialist
Porter Starke Services
04.2008 - 01.2011
Bachelor of Liberal Studies -
Purdue University