Microsoft Office Suite
Raeann Keenan
Human Resources
Rochester,NY
Summary
Well-qualified general manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage certification as an Associate Professional in Human Resources (aPHR) and experience to take on new professional challenges.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Store Manager
Starbucks Coffee Company
Clearwater, FL
01.2012 - Current
- Grew 3 million dollar business by leveraging business acumen to drive sales, efficiency and problem solving skills.
- Coordinated recruiting and onboarding processes and communicated offers of employment to candidates in fast paced environment.
- Facilitated 2-4 onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Wrote, developed and delivered successful presentations and facilitated training to individuals and groups on quarterly basis.
Elementary Education Teacher
LaFargeville Central School
LaFargeville , NY
09.2010 - 12.2011
- Implemented classroom management improvements for 20+ students to enhance class morale and engagement.
- Developed learning objectives for each subject area to quantify learning and set benchmarks.
- Drove student learning by establishing clear classroom plans and group objectives, as well as actionable strategies to achieve each goal.
- Organized classroom supplies and decorated walls to create fun, nurturing settings and meet learning needs.
Taste of Design
Assistant Store Manager
Cape Vincent , NY
05.2007 - 10.2010
- Secured daily cash by verifying totals and making nightly deposits.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Increased cafe sales by 40% effectively marketing business and improving customer relations strategies.
- Forecasted demand and scheduled employees effectively to handle coverage needs.
- Enhanced sales by promoting daily food and beverage products and assisting with creative menu selections.
Education
Master of Arts - Early Childhood Education
SUNY Potsdam
Potsdam, NY 01.2011 - 05.2012
Bachelor of Arts - Music Technology
SUNY Oneonta
Oneonta, NY 01.2009 - 05.2010
Associate of Arts - Liberal Arts
Finger Lakes Community College
Canandaigua, NY 08.2005 - 05.2008
Skills
Talent management
undefinedAccomplishments
- Manager of the Quarter- District 478 Q1 FY22
Software
Oracle Applicant Tracking System
Certification
APHR Certification from HRCI
Timeline
APHR Certification from HRCI
08-2022
Store Manager
Starbucks Coffee Company
01.2012 - Current
Master of Arts - Early Childhood Education
SUNY Potsdam
01.2011 - 05.2012
Elementary Education Teacher
LaFargeville Central School
09.2010 - 12.2011
Bachelor of Arts - Music Technology
SUNY Oneonta
01.2009 - 05.2010
Taste of Design
Assistant Store Manager
05.2007 - 10.2010
Associate of Arts - Liberal Arts
Finger Lakes Community College
08.2005 - 05.2008
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