RaeAnne Tomko
Summary
Dynamic customer service professional skilled in cash handling, problem-solving, and time management. Proven ability to lead teams and enhance customer satisfaction through effective issue resolution.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Placentia Super Service
Placentia
02.2023 - Current
- Transported passengers safely between designated locations with a focus on punctuality.
- Executed daily tasks with accuracy and efficiency to support overall operations.
- Collaborated with diverse team to resolve product and service-related issues, enhancing customer satisfaction.
- Reconciled financial discrepancies between multiple accounts and databases.
- Organized stockroom for efficient inventory management and easy access to products.
- Managed office tasks, including phone inquiries and appointment scheduling, to ensure smooth workflow.
Shift Manager
McDonald's
Anaheim
03.2019 - 04.2023
- Supervised team members during shifts to ensure smooth operations.
- Trained new employees on customer service and food preparation standards.
- Resolved customer complaints efficiently, ensuring satisfaction and loyalty.
- Managed daily cash intake by counting out registers and tabulating profits.
- Assisted team members in completing tasks during peak periods, enhancing service delivery.
- Fostered positive relationships with staff, customers, and vendors, contributing to a cooperative work environment.
- Managed opening procedures to ensure operational readiness each shift.
Delivery driver
Jimmy John's Gourmet Sandwiches
Stanton
01.2020 - 04.2022
- Delivered sandwiches promptly to customers using designated routes.
- Ensured cleanliness and organization of delivery vehicles for optimal performance and customer satisfaction.
- Communicated effectively with team members and customers for seamless service.
- Verified order accuracy to guarantee correct deliveries and enhance customer trust.
- Managed cash transactions and processed payments securely during deliveries.
- Trained new drivers on delivery procedures and best practices to ensure consistent service quality.
Server/Kitchen Hand
Mama's Kabab
Stanton
01.2017 - 03.2019
- Delivered friendly, attentive customer service in fast-paced dining environment, enhancing guest satisfaction.
- Prepared and served food items according to restaurant standards.
- Maintained cleanliness and organization of dining and kitchen areas.
- Ensured exceptional service for high volume of daily customers, contributing to positive dining experiences.
- Took and processed customer orders accurately and promptly, streamlining service flow.
Supervisor
Jimmy Johns Gourmet Subs
Stanton
02.2016 - 03.2019
- Supervised daily operations for sandwich preparation and customer service, ensuring timely service and quality standards.
- Trained new employees on company policies and job duties, fostering adherence to performance expectations.
- Managed inventory levels and restocked supplies to maintain optimal stock and minimize disruptions.
Education
High School Diploma -
Los Amigos High School
Fountain Valley, CA06-2008
Skills
- Time management
- Hospitality and accommodation
- Cash handling
- Problem solving
- Time management
- High-energy attitude
- Adaptive team player
- Hospitality and accommodation
Timeline
Customer Service Representative
Placentia Super Service
02.2023 - Current
Delivery driver
Jimmy John's Gourmet Sandwiches
01.2020 - 04.2022
Shift Manager
McDonald's
03.2019 - 04.2023
Server/Kitchen Hand
Mama's Kabab
01.2017 - 03.2019
Supervisor
Jimmy Johns Gourmet Subs
02.2016 - 03.2019
High School Diploma -
Los Amigos High School