Raechella Henderson
Port Orchard
Summary
Dynamic customer service professional with a strong work ethic and integrity, honed at Speedway Gas Station. Expert in cash handling and balancing cash drawers, consistently achieving accuracy. Developed loyal clientele through exceptional service and effective communication, contributing to repeat business and enhanced customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier
Speedway Gas Station
11.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Addressed customer needs and made product recommendations to increase sales.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Bartender
Fuzzy Naval Tavern
06.2019 - 07.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Education
Bachelor's Of Science In Criminal Justice - Forensics
Colorado Technical University
Colorado Springs, CO02.2027
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Customer service excellence
- Cash register operation
- Professionalism and courtesy
- Cash handling expertise
- Product restocking
- Cash drawer balancing
Certification
Currently enrolled to receive MAST and food handlers permits.
Timeline
Cashier
Speedway Gas Station
11.2024 - Current
Bartender
Fuzzy Naval Tavern
06.2019 - 07.2020
Bachelor's Of Science In Criminal Justice - Forensics
Colorado Technical University
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