Raegan Bond
College Station,TX
Summary
Dynamic and results-driven professional with extensive experience at Renner Chiropractic, excelling in customer service and analytical thinking. Proven track record in enhancing patient satisfaction and increasing referrals through effective communication and problem-solving skills. Adept at managing operations and ensuring efficient appointment flow while maintaining high standards of care.
Overview
4
4
years of professional experience
Work History
Optician
Eye Care Center
07.2023 - Current
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
Practice Manager
Renner Chiropractic
02.2022 - 07.2023
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
Chiropractic Assistant
Renner Chiropractic
01.2021 - 02.2022
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
Skills
- Customer service
- Insurance verification
- Analytical thinking
- Computer skills
- Time management
Timeline
Optician
Eye Care Center
07.2023 - Current
Practice Manager
Renner Chiropractic
02.2022 - 07.2023
Chiropractic Assistant
Renner Chiropractic
01.2021 - 02.2022
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