Raegan Kopka
San Diego,CA
Summary
Skilled and reliable customer service representative with passion for enhancing customer experience. Dedicated to ensuring quality product and service to increase brand loyalty and achieve company goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Athleta
02.2024 - Current
- Assisted customers with product questions and selections.
- Promoted special offers by engaging with customers on the sales floor.
- Helped customers locate products online and at other stores.
- Effectively recommended products tailored to individuals.
Hostess & Server Partner
Island’s Fine Burgers & Drinks
01.2023 - 10.2023
- Greeted customers upon arrival and provided a friendly and warm presence throughout dining experience.
- Took reservations by phone and informed guests of accurate wait times.
- Assisted in training new hires.
- Promoted to Server Partner: running food with attention to customer needs.
- Placed to-go orders by phone informing guests on 60+ menu items.
Retail Sales Associate
Pacific Sunwear
08.2022 - 12.2022
- Assisted shoppers in locating items and answered questions about product features and availability.
- Promoted brand loyalty by effectively communicating the value of loyalty program.
- Organized racks and shelves to maintain store visual appeal.
Cashier & Guest Service
Target
12.2021 - 04.2022
- Provided pleasant shopping experience to 50+ retail customers daily.
- Answered questions about store policies.
- Handled returns professionally, maintaining positive customer experiences.
Family Nanny
Atlas Family
02.2021 - 02.2022
- Nurtured strong relationships with both parents and child based on trust, respect, empathy, and open communication.
- Supported family in maintaining household by performing light housekeeping, and meal preparation.
- Enhanced child's cognitive development by implementing educational and stimulating activities.
Education
Associates Degree - Business Administration
MiraMar College
San Diego, CA2025
Skills
- Hospitality
- Collaboration
- Creative Solutions
- Guest Engagement
- Logical Reasoning
- Product Sales
- Teamwork
Certification
- Yoga Teacher Training Certification 12/2023, MiraMar College
Volunteer
Restoration Church Kids Camp Leader, June 2022
Restoration Kids Sunday School Instructor, July-August 2022
Timeline
Retail Sales Associate
Athleta
02.2024 - Current
Hostess & Server Partner
Island’s Fine Burgers & Drinks
01.2023 - 10.2023
Retail Sales Associate
Pacific Sunwear
08.2022 - 12.2022
Cashier & Guest Service
Target
12.2021 - 04.2022
Family Nanny
Atlas Family
02.2021 - 02.2022
Associates Degree - Business Administration
MiraMar College