Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
GeneralManager
Raegan Nizdil

Raegan Nizdil

Ventura,CA

Summary

Service-oriented leader with extensive experience in hospitality management, specializing in delivering exceptional customer experiences that foster loyalty and revenue growth. Skilled in driving efficiency, ensuring compliance, and managing costs while maintaining high service standards. Recognized as a strategic planner and organized decision-maker with expertise in sales, team development, project management, and budgeting. Dedicated to building environments where employees thrive and guests/clients return, with transferable skills across hospitality, events, and service-driven industries.

Overview

7
7
years of professional experience
1
1
Certification

Work History

General Manager

Lure Fish House
Ventura, CA
01.2024 - Current
  • Oversaw comprehensive restaurant operations, maintaining efficiency across both front and back of house.
  • Cultivated robust relationships with community members and guests to enhance brand loyalty and satisfaction.
  • Directed hiring and onboarding processes, significantly reducing staff turnover. Oversaw comprehensive training programs to ensure team members were fully prepared to uphold company values and service standards. Actively coached and mentored staff at all levels, fostering a culture of accountability, continuous improvement, and professional development. Prioritized employee engagement and internal promotion by identifying high-potential talent, and providing clear growth pathways.
  • Established and coordinated strategic staffing schedules that adapt to changing business needs, enhancing labor cost efficiency while preserving high service quality.
  • Executed stringent health and safety measures, maintaining a flawless 100% pass rate on all health inspections.
  • Oversaw all restaurant expenses and procurement. Drafted pars, placed and tracked orders, managed vendor relationships, and ensured accuracy in invoicing. Maintained departmental budgets, ensuring cost-effective operations across the board.
  • Achieved record-breaking sales and profit figures for two consecutive years.

Floor Manager & Bar Manager

Lure Fish House
Ventura, California
03.2023 - 01.2024
  • Supervised daily operations to ensure smooth workflow and customer satisfaction.
  • Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
  • Enhanced employee performance by delivering essential coaching and detailed documentation to meet service standards.
  • Managed inventory levels to prevent stock shortages and enhance operational efficiency. Created product pars for liquors, beers, and wines to facilitate sales and budget-adherence. Coordinated weekly orders through multiple vendors to ensure timely replenishment.
  • Assumed multiple responsibilities in restaurant when required by operational needs. Skilled in Hosting/Coordinating, Expo/Prebussing, Bartending, Serving, Oyster-Bartending, Bussing, and Prep-Cooking.

Bartender & Server

Lure Fish House
Camarillo, California
08.2019 - 03.2023
  • Prepared and served a variety of beverages to customers efficiently.
  • Maintained cleanliness and organization of the bar area throughout shifts.
  • Engaged with customers to provide exceptional service and recommendations.
  • Monitored customer behavior to ensure a safe and enjoyable atmosphere.
  • Trained new bartenders on procedures, drink preparation, and customer service skills.
  • Performed opening and closing duties including restocking supplies.

Event Assistant

Michel B. Weddings & Events
Ojai, California
08.2018 - 01.2023
  • Managed day-of event logistics encompassing vendor delivery and compliance, timeline coordination, guest needs, and satisfaction
  • Orchestrated collaboration with location staff, delivering exceptional problem-solving solutions and overseeing personnel management under demanding timelines.
  • Handled guest inquiries and provided exceptional customer service during events.
  • Oversaw setup, breakdown operations at each location prior to, after the conclusion of an event.

Administrative Assistant & Project Manager

Achievement Center for Therapy
Camarillo, California
03.2018 - 08.2019
  • Prepared documents, reports, and presentations using Microsoft Office Suite, and Google Suite.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Facilitated communication between departments to streamline operations.
  • Oversaw management of owner's portfolio in Speech-Language sector. Contributed to development of several apps and websites for brand enhancement. Organized and executed multiple tradeshows to promote brand visibility.

Education

Bachelor of Arts - Psychology

Harvard University
Cambridge, MA
05-2017

Skills

  • Staff training/development
  • Operations management
  • Safety protocol
  • Leadership
  • Budget oversight
  • Inventory control
  • Customer relationship management
  • Event coordination
  • Team building
  • Vendor partnerships

Certification

  • ServSafe Food Handler Certificate, Manager

Affiliations

  • Enjoy being outdoors, going on walks, skiing, and discovering great coffee spots. Passionate about cooking and experiencing live music. I prioritize spending quality time with friends and family, valuing connection and shared experiences.

References

References available upon request.

Timeline

General Manager

Lure Fish House
01.2024 - Current

Floor Manager & Bar Manager

Lure Fish House
03.2023 - 01.2024

Bartender & Server

Lure Fish House
08.2019 - 03.2023

Event Assistant

Michel B. Weddings & Events
08.2018 - 01.2023

Administrative Assistant & Project Manager

Achievement Center for Therapy
03.2018 - 08.2019

Bachelor of Arts - Psychology

Harvard University

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