Raegan Ochoa
Kent,OH
Summary
People-oriented team leader skilled in performance monitoring, delegation, and motivation. Proficient in directing daily operations and fostering effective communication within the team. Collaborative and resourceful at identifying and delivering innovative solutions.
Overview
4
4
years of professional experience
Work History
Server
A&W® Restaurants
Kent, OH
03.2022 - Current
- Ensured accurate documentation of shift transactions in compliance with legal and company standards.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Stayed informed about daily specials, new menu items, promotions.
- Handled guest inquiries and complaints with professionalism and efficiency.
- Maintained clear and proficient communication with kitchen staff to address customer allergies or specific dietary requirements effectively.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Supervisor
Marcs Grocery
Ravenna, Ohio
06.2022 - 06.2023
- Monitored employee productivity to provide constructive feedback and coaching.
- Responded to customer questions regarding products, prices and availability.
- Complied with company policies, objectives and communication goals.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Identified needs of customers promptly and efficiently.
Crew
Dairy Queen Grill & Chill
Edinburg, Ohio
04.2020 - 06.2022
- Provided leadership during times of organizational change or crisis situations.
- Performed truck unloading responsibilities, ensuring efficient inventory management and pristine stock quality.
- Demonstrated multitasking skills by effectively working across multiple stations while mentoring less seasoned colleagues.
- Prepared food in a fast-paced environment, working with teammates to maintain a high customer satisfaction rate.
- Coached, mentored and trained team members in order to improve their job performance.
- Managed inventory levels of ingredients and supplies necessary for daily operations.
- Resolved customer complaints regarding food quality or services provided.
Education
High School Diploma -
Rootstown/Ward Davis Bldg High School
Rootstown, OH06-2023
Some College (No Degree) -
Kent State University
Kent, OHSkills
- Order Management
- Exceptional customer service
- Service prioritization
- Policy Implementation
- Strategic Planning
- Team Leadership
- Complex Problem-Solving
- Inventory Control
- Processes and procedures
- Training and mentoring
Affiliations
- Literature
- Psychology
- Music Theory
Languages
English
Native/ Bilingual
Spanish
Limited
French
Limited
Timeline
Supervisor
Marcs Grocery
06.2022 - 06.2023
Server
A&W® Restaurants
03.2022 - Current
Crew
Dairy Queen Grill & Chill
04.2020 - 06.2022
High School Diploma -
Rootstown/Ward Davis Bldg High School
Some College (No Degree) -
Kent State University
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