Raeifa Alsado
Ashburn,VA
Summary
Diligent Assistant General Manager with extensive experience managing food and beverage and retail operations. With a proven track record in overseeing high-volume establishments and enhancing customer satisfaction. Demonstrated expertise in team leadership and inventory management.
Overview
9
9
years of professional experience
Work History
Assistant General Manager
SSP America
Chantilly, VA
03.2025 - Current
- Oversaw daily operations of food and beverage service, ensuring exceptional guest experiences.
- Developed and implemented training programs for staff to enhance service standards and operational efficiency.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained a clean, safe, and welcoming environment for passengers, adhering to strict health code regulations.
- Maintained strict adherence with all airport security protocols.
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
Assistant Manager
OHM- Bracket Room Dulles Airport
Chantilly, VA
03.2023 - 02.2025
- Extensive experience with multiple POS systems including MICROS, Par and Aloha.
- Managed over 4.5 million dollars in annual revenue.
- Responsible for hiring, training and coaching of all staff including Bar, Kitchen and Front of House.
- Extensive experience with inventory control and accounting.
- Maintained all local, state and federal regulations regarding food safety and labor laws.
- Handled all HR related issues such as hiring, and conducting conflict resolution.
Store Manager
International Shoppes- Estee Lauder Dulles Airport
Chantilly, VA
02.2017 - 02.2023
- Managed inventory levels, optimizing stock availability and reducing shrinkage.
- Oversaw financial reporting processes, maintaining budgetary controls and accuracy.
- Developed training programs to improve team efficiency and product knowledge.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
Education
Law
Damascus University
Syria04-2012
Skills
- Inventory Management
- Food safety and sanitation
- Multitasking & time management
- Staff training, mentoring
- Managing p&l statements and controlling costs
- Customer service oriented
- Problem solving and adaptability
Timeline
Assistant General Manager
SSP America
03.2025 - Current
Assistant Manager
OHM- Bracket Room Dulles Airport
03.2023 - 02.2025
Store Manager
International Shoppes- Estee Lauder Dulles Airport
02.2017 - 02.2023
Law
Damascus University