Raelene Ramos
Santa Ana
Summary
Dynamic and results-oriented professional with proven expertise in customer service and cash handling, at Disneyland Resort and Target. Excelled in enhancing guest satisfaction and streamlining checkout processes, demonstrating exceptional multitasking and problem-solving abilities. Eager to leverage fast learning skills and a strong work ethic in a challenging environment, aiming for increased efficiency and customer loyalty.
Overview
3
3
years of professional experience
Work History
Cashier
Disneyland Resort
09.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Learned duties for various positions and provided backup at key times.
- Served as a retail working lead for 6 months and am planning on returning to that position in the future.
Guest Advocate
Target
08.2021 - 12.2023
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Cross-trained and backed up other customer service managers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Handled returns and exchanges, maintaining positive relationships with guests while adhering to company policies.
Sales Associate
Bath and Body Works
09.2022 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds.
- Handled cash transactions efficiently while adhering to company policies.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Associate Of Arts -
Santa Ana College
Santa Ana, CASkills
- Customer service
- Work ethic and integrity
- Fast Learner
- Cash handling and management
- Problem-solving
- Data entry
- Multitasking and organization
- Loss prevention
- Point-of-sale system operation
- Order packaging
Languages
English
Native or Bilingual
Spanish
Professional Working
American Sign Language
Limited Working
Timeline
Cashier
Disneyland Resort
09.2023 - Current
Sales Associate
Bath and Body Works
09.2022 - 02.2023
Guest Advocate
Target
08.2021 - 12.2023
Associate Of Arts -
Santa Ana College
Similar Profiles
Kristine Carreon-RiddleKristine Carreon-Riddle
Area Manager at Disneyland ResortArea Manager at Disneyland Resort
Leaisefeau (Lee) FaoaLeaisefeau (Lee) Faoa
Lead Maintenance Electrician at Disneyland ResortLead Maintenance Electrician at Disneyland Resort
Jan Gabriel CalanglangJan Gabriel Calanglang
Cast Member at Disneyland ResortCast Member at Disneyland Resort