Raelissa Hernandez
Medical Clerk & Coordinator
San Antonio,TX
Summary
Energetic medical clerk and healthcare coordinator dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Clinical Staff Coordinator
Aventine Hill Communities
San Antonio, TX
12.2021 - Current
- Recruited, hired and trained all clinical staff, providing direct supervision, ongoing staff development and continuing education to 30+ employees
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Monitored client vital signs, administered medications and tracked behaviors to keep resident service director well-informed
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Assisted with dressing guidance, grooming, meal preparation and medication reminders
Lead Medical Support Assistant
Brooke Army Medical Center
San Antonio, TX
11.2017 - 12.2021
- Worked as lead medical support assistant in various departments throughout hospital including pediatrics, rehab medicine, surgery, and orthopedics
- Lead medical support assistant and referral coordinator in largest physical therapy clinic in department of defense
- Scheduled and checked-in/out over 100 patients per day
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Prepared patient charts, pre-admissions and consent forms as necessary.
- Process patient supply order, receive all orders and verify pick up, input information into system
- Followed up with providers to address requests and concerns.
- Uploaded physician progress notes, history and physicals into electronic medical records.
- Utilized CHCS to manage and confirm patient data, such as insurance, demographic and medical history information.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
Education
No Degree - Nursing
Chamberlain University
San Antonio, TX 03.2020 - 10.2020
Bachelor of Science - Kinesiology
The University of Texas At San Antonio
San Antonio, TX 08.2013 - 06.2017
Skills
Staff Management
Multidisciplinary team collaboration
Medical office administration
EMR / EHR
Patient Scheduling
Vital Sign Monitoring
First Aid and CPR
Insurance coverage verification
Certification
CPR
Timeline
Clinical Staff Coordinator
Aventine Hill Communities
12.2021 - Current
CPR
09-2021
No Degree - Nursing
Chamberlain University
03.2020 - 10.2020
Lead Medical Support Assistant
Brooke Army Medical Center
11.2017 - 12.2021
Bachelor of Science - Kinesiology
The University of Texas At San Antonio
08.2013 - 06.2017