Raey Tito
Plano,TX
Summary
Results-oriented with experience in creating and managing web systems. Skilled in HTML, CSS, JavaScript and other web technologies. Adept at evaluating performance, identifying areas for improvement, and providing solutions meeting requirements. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Social Media Moderator
Genpact
06.2022 - 03.2023
- Responded to and engaged with customers on social media pages to promote products and services.
- Worked with internal stakeholders to improve flow of information or content in social media and digital community environments.
- Investigated and resolved complex content issues to achieve turnaround times and standards of quality.
- Studied digital technology trends and topics to explore new ways to engage with digital community.
- Complied with corporate confidentiality policies and handled customer information properly to guarantee information security.
Server
Del Frisco's Double Eagle Steakhouse
09.2021 - 06.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Customer Service Representative
Walmart
01.2020 - 10.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
Computer And Information Systems Security
Collin County Community College District
Plano, TX05.2025
High School Diploma -
Plano East Sr High School
Plano, TX06.2020
Skills
- Social Media and Promotions
- Emotional Intelligence
- Cross-Functional Coordination
- Brand Representation
- Customer Support
- Technical Troubleshooting
Languages
Amharic
Native or Bilingual
Timeline
Social Media Moderator
Genpact
06.2022 - 03.2023
Server
Del Frisco's Double Eagle Steakhouse
09.2021 - 06.2022
Customer Service Representative
Walmart
01.2020 - 10.2020
Computer And Information Systems Security
Collin County Community College District
High School Diploma -
Plano East Sr High School
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