Rafael Boza
Eastvale,CA
Summary
Adept at managing high-stakes situations, demonstrated through roles as a Licensed Insurance Agent at Horacemann a Combat Infantryman and a Federal Correctional Officer at a High Security Prison. Excelled in emergency response, client relations, enhancing team readiness, and customer satisfaction. Leveraged expertise in de-escalation, armed combat operations, achieving significant operational successes, and safety improvements.
Overview
13
13
years of professional experience
Work History
Licensed Insurance Agent
Horacemann
Eastvale, CA
05.2024 - Current
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
Correctional Officer
Department of Justice
Victorville, CA
11.2016 - 04.2024
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Member of Bureau of Prisons Special Operations Response Team.
Combat Infantryman
United States Army
Fort Benning, GA- Fort Riley, KS - Fort Bliss, TX
06.2012 - 03.2021
- Executed operations in diverse environments, ensuring mission success in both Africa and the Middle East.
- Improved team readiness by participating in rigorous training exercises.
- Conducted reconnaissance missions to gather crucial intelligence.
- Maintained equipment to ensure operational efficiency and readiness.
- Served in roles as crew served machine gun member, rifleman, squad designated marksman, and a rifle team leader.
Education
High School Diploma -
Glen A Wilson
Hacienda Heights, CA06.2012
Skills
- Emergency response
- De-escalation techniques
- Weapons training
- Physical fitness
- Armed combat operations
- Training and development
- Field reconnaissance
- Report writing
- Professionalism and ethics
- Client relations
Timeline
Licensed Insurance Agent
Horacemann
05.2024 - Current
Correctional Officer
Department of Justice
11.2016 - 04.2024
Combat Infantryman
United States Army
06.2012 - 03.2021
High School Diploma -
Glen A Wilson