Rafael Castellanos

Well-rounded and committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses. Reliable and enthusiastic with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

• CPR certified with RWJ Barnabas Health. ecard code is 235416927091.

• Awarded Navy Achievement Medal for demonstrating exceptional work ethic, motivation, and professional achievement in a challenging and high stress environment.
• When Awarded For Professional Achievement
  The act or service must clearly exceed that which is normally required or expected, considering the individual's grade or rate, training, and experience; and it must be an important contribution of benefit to the United States and the naval service.
• When Awarded For Leadership Achievement
  The act or service must be noteworthy; it must be sufficiently sustained to demonstrate a high state of development (if for a specific achievement, it must be of such merit as to earn singular recognition); and, it must reflect most creditably on the efforts of the individual towards the accomplishment of the unit mission.