Summary
Overview
Work History
Education
Skills
Timeline
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Rafael Hinojosa

Chicago,IL

Summary

Self motivated individual, with a long standing career in hospitality. Reliable, flexible, and energetic, are some of the qualities I've incorporated to my overall work ethic. Experienced in the processes of producing, preparing and selling cannabis and related products. Highly accurate, efficient and results-driven with solid communication and problem-solving skills. Hardworking sales and service team member proficient in preparing, packaging and displaying flowers, concentrates and edibles. Successful at operating with speed and efficiency to meet demand in fast-paced environments. Good relationship-building, organizational and multitasking abilities.

Overview

10
10
years of professional experience

Work History

Dispensary Assistant

Ascend AWH Holdings
Chicago, IL
05.2021 - Current
  • Educated customers about new products or promotions through verbal communication or printed materials.
  • Ensured compliance with all applicable laws and regulations related to the sale of cannabis products.
  • Contributed ideas for improving operational efficiency within the dispensary setting.
  • Scanned items and checked pricing on cash register for accuracy.
  • Verified proper customer identification, medical information and paperwork.
  • Discussed strains, qualities and effects of marijuana for medicinal and recreational needs.
  • Provided guidance to customers on the use of cannabis-related products including dosage instructions and potential side effects.
  • Managed supply restocking, display arrangements and general housekeeping.
  • Greeted customers upon entering the dispensary and provided friendly customer service throughout their visit.
  • Researched new products, strains and trends as well as important law changes regarding dispensaries.

Server Assistant

Bellemore BOKA Restaurant Group
Chicago, IL
10.2017 - 11.2020
  • Assisted in training new server assistants on job responsibilities and procedures.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Set up tables and chairs for parties and large groups.
  • Followed health code standards while handling food and beverage items.
  • Prepared coffee and tea according to customers' orders using proper brewing techniques.
  • Ensured that all utensils were sanitized properly before use.
  • Greeted guests with friendliness and professionalism.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Maintained cleanliness of dining area by wiping down tables after each seating.
  • Maintained up-to-date menu knowledge to accurately answer guest questions.

Server Assistant

GT Fish and Oysters BOKA Restaurant Group
Chicago, IL
01.2014 - 10.2017
  • Assisted in training new server assistants on job responsibilities and procedures.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Set up tables and chairs for parties and large groups.
  • Followed health code standards while handling food and beverage items.
  • Ensured that all utensils were sanitized properly before use.
  • Greeted guests with friendliness and professionalism.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
  • Maintained up-to-date menu knowledge to accurately answer guest questions.

Education

High School Diploma -

Kenwood Academy HS
Chicago, IL
06.2014

Skills

  • Table Bussing
  • Cash Handling
  • Sales Expertise
  • Service Prioritization
  • Menu Knowledge
  • Positive and Professional
  • Point of Sale (POS) System Operations
  • Customer Service
  • Willing to Learn
  • Great communication Skills
  • Bilingual (Spanish)
  • Team Player

Timeline

Dispensary Assistant

Ascend AWH Holdings
05.2021 - Current

Server Assistant

Bellemore BOKA Restaurant Group
10.2017 - 11.2020

Server Assistant

GT Fish and Oysters BOKA Restaurant Group
01.2014 - 10.2017

High School Diploma -

Kenwood Academy HS

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Rafael Hinojosa