Rafael Reyes
Summary
Results-driven professional with expertise in process improvement and food safety standards. Managed daily operations and addressed customer concerns in fast-paced environments. Effective communicator with strong problem-solving skills, enhancing workflow efficiency and team performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Leader
Blaze Fast Fire'd Pizza
Glendale, California
2022.08 - Current
Leadership & Team Management
- Supervised and led team members during busy shifts, ensuring smooth operations and maintaining high productivity and morale.
- Guided and trained staff to maximize efficiency, uphold standards, and foster a positive work environment.
- Collaborated with peers and management to optimize workflow and implement process improvements.
- Managed inventory levels and processes to prevent shortages during peak periods and maintain workflow.
- Implemented process improvements to streamline kitchen and operational efficiency.
- Monitored equipment maintenance needs to avoid operational disruptions.
- Maintained organizational standards, ensuring work areas remained clean, organized, and safe.
- Provided exceptional customer service with a positive, professional attitude throughout shifts.
- Handled inquiries, resolved complaints, and enhanced customer loyalty by ensuring prompt and effective solutions.
- Operated cash registers and performed opening/closing duties, including setup, restocking, and maintaining store cleanliness.
- Coordinated and enforced food safety practices to comply with health regulations.
- Monitored cleaning and sanitation tasks, including dining areas, restrooms, kitchen equipment, and floors.
- Checked orders for quality and completeness, maintaining consistency and customer satisfaction.
- Monitored expiration dates and maintained product freshness.
- Identified process improvements and looked for opportunities to go above and beyond job requirements.
- Contributed to workplace safety and productivity by removing hazards and ensuring areas remained well-stocked and organized.
- Managed communications by answering phones, directing calls, and taking messages when required.
Education
High School Diploma -
Alliance Tennenbaum Family Technology Highschool
2050 N San Fernando Rd, Los Angeles, CA 900652022-06
Skills
- Food safety compliance
- Quality assurance inspections
- Sanitation monitoring
- Cleaning and sanitizing
- Team leadership and management
- Performance monitoring and evaluation
- Staff performance reviews
- Effective communication
- Collaboration and teamwork
- Conflict resolution
- Decision-making skills
- Problem-solving
- Workflow optimization strategies
- Workplace organization
- Policy enforcement adherence
- Reliability and punctuality standards
- Professional appearance standards
- Cash handling expertise
- Equipment maintenance expertise
- Facility opening and closing procedures
- Communication skills
- Diplomatic communication
Certification
- BSIS Security Guard Certification Title in California
Timeline
Shift Leader
Blaze Fast Fire'd Pizza
2022.08 - Current
High School Diploma -
Alliance Tennenbaum Family Technology Highschool