Rafael Rivera

• Oversaw daily operations, ensuring efficient workflow and adherence to safety standards.
• Managed service department staff, providing training and mentorship to enhance performance.
• Developed and implemented strategies for improving customer satisfaction and service quality.
• Analyzed service metrics to identify trends, driving process improvements and operational efficiency.
• Coordinated with parts suppliers to ensure timely availability of inventory for repairs.
• Streamlined scheduling processes, optimizing technician workloads and reducing customer wait times.
• Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.

• Using expert knowledge to understand customer issues and explain their needs through effective communication to technicians for satisfactory service delivery.

• Processed customer transactions efficiently using dealership management software.
• Managed customer inquiries and provided accurate vehicle service estimates.
• Coordinated service appointments, optimizing workflow for technicians.
• Developed and maintained strong relationships with customers to enhance satisfaction.
• Communicated effectively with technicians to ensure timely completion of services.
• Collaborated with service team to identify and resolve issues promptly.
• Trained new staff on service writing procedures and customer interaction techniques.

• Developed comprehensive brand strategies that aligned with market trends and consumer insights.
• Analyzed competitive landscape to identify opportunities for brand differentiation and positioning.
• Executed integrated marketing campaigns, optimizing channels for maximum engagement and reach.
• Established strong relationships with key industry influencers, expanding brand reach and credibility.
• Increased customer engagement with targeted social media campaigns and content creation.

• Coordinated production schedules to optimize workflow and resource allocation.
• Assisted in quality control checks, ensuring compliance with industry standards.
• Operated and maintained production equipment, enhancing operational efficiency.
• Collaborated with cross-functional teams to streamline communication and processes.