Rafael Rosas
Summary
Shift Leader with bilingual English-Spanish communication, strong guest service, and team leadership skills. Experienced in training staff and resolving issues quickly. Certified in PowerPoint and also experienced with Microsoft Excel.
Overview
2
2
years of professional experience
Work History
Shift Leader
Potbelly's Sandwich Shop
Oak Brook, Illinois
08.2024 - Current
- Trained 10+ employees and had one move up to Shift Lead
- Supervised shifts to ensure readiness for peak service times
- Delegated tasks to employees while monitoring completion and quality of work
- Resolved guest concerns through friendly service and prompt action
Education
Bachelor of Science - Accounting
University of Illinois At Chicago
Chicago, IL05-2029
Skills
- Staff development
- Team supervision
- Shift management
- Assigning work
- Problem-solving
- Decision Making
- Customer support
- Microsoft Excel experience
- PowerPoint Certified (2022)
- Fluent in English and Spanish
Affiliations
- Volunteer, St. Leonard- Helped with the churches food bank and helped clean the church
- St. Leonard Youth Group- Grew my faith while networking and connecting with other members
Accomplishments
- Morton West High School Summa Cum Laude Graduate
Timeline
Shift Leader
Potbelly's Sandwich Shop
08.2024 - Current
Bachelor of Science - Accounting
University of Illinois At Chicago