Rafael Rubalcava
Visalia,CA
Summary
Dynamic Barista Trainer at Starbucks with a proven track record in employee training and sales proficiency. Excelled in leadership roles, enhancing team performance and customer satisfaction through effective coaching and upselling techniques. Skilled in cash handling and POS operations, consistently driving revenue growth and fostering lasting customer relationships.
Overview
4
4
years of professional experience
1
1
Language
Work History
Barista Trainer
Starbucks
01.2021 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
- Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
- Distributed cash tips for the week to each employee following each step of the tip distribution procedures
Sales Associate
Vans Off The Wall
11.2023 - 01.2024
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Associate Of Applied Business - Business Administration
College of The Sequoias
Visalia, CAHigh School Diploma -
Golden West Highscool
Visalia, CA06.2021
Skills
Leadership experience
Sales proficiency
Cash Handling
Employee training
Point of sale operation
Hospitality service expertise
Timeline
Sales Associate
Vans Off The Wall
11.2023 - 01.2024
Barista Trainer
Starbucks
01.2021 - Current
Associate Of Applied Business - Business Administration
College of The Sequoias
High School Diploma -
Golden West Highscool
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