RAFAELA LOMBA
Cambridge Health Alliance
Chelsea,MA
9
years of professional experience
To obtain an administrative position with a growing organization that requires computer operations, administrative support, customer service, office organization, and data entry skills, as well as provides opportunities for career advancement
Work History
Patient Access Associate
1 Year 5 Months- Gathered demographic and insurance information to register patients for medical appointments.
- Improved patient satisfaction by efficiently registering and verifying insurance information.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Greeted patients warmly and provided clear directions to ensure positive first impression.
- Collected copayment during patient registration to ensure timely processing of appointments.
RCO PBS Call Center
11 Months- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Built rapport with customers through active listening, contributing to increased retention and positive feedback.
- Resolved customer inquiries and complaints promptly to enhance overall service experience.
- Adhered to customer call guidelines to ensure quality service delivery. for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained confidentiality of procedures, scripts and respondent information.
Patient Access Representative
8 Months- Greeted patients and visitors courteously, enhancing their experience from first point of contact.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Reviewed eligibility responses to assess patient benefit level.
- Verified demographics and insurance information to register patients in computer system.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Answered phones promptly in a professional manner.
- Addressed patient inquiries regarding billing or financial matters, providing clear and timely information.
Retail Sales Associate
2 Years 5 Months- Welcomed customers and assisted in locating items to enhance shopping experience
- Welcomed customers and offered assistance to locate items
- Organized shelves and maintained a visual appearance throughout the store
- Maintained knowledge of current sales and promotions to effectively inform customers and facilitate transactions
- Merchandised sales floor displays and organized product presentations to match store standards.
Concierge
3 Years 5 Months- Greeted and welcomed all guests, along with maintaining relationships with residents
- Assured prompt and positive action on all resident questions, concerns and suggestions
- Ensured prompt resolution of resident questions, concerns, and suggestions
- Managed high call volume from residents and guests with efficiency
- Managed resident requests, package deliveries, and amenity reservations with accurate, timely follow-through.
Babysitter
2 Months- Assisting with meals, snacks, and bedtime routines for the children.
- Greeted parents upon arrival home and provided detailed updates on daily activities and children's well-being.
- Maintaining a positive attitude while being patient and understanding with the children.
- Encouraged healthy physical activity through regular walks and engaging outdoor games, promoting fitness and bonding.
- Completing light housekeeping tasks such as tidying up toys and books.
- Established trust with parents and children through consistent, open communication, fostering a supportive environment.
Education
High School Diploma
Skills
HIPAA Compliance
Data Entry Accuracy
Payment Processing
Typing Speed
Multitasking skills
Attention to Detail
Customer engagement
Adaptability
Bilingual: Portuguese
English
Teamwork
Problem Solving
Friendly
Professional Customer Interaction
Self-Motivated
Timeline
Patient Access Associate
Cambridge Health Alliance
06.2025 - CurrentRead More
RCO PBS Call Center
Mass General Brigham
06.2024 - 05.2025Read More
Patient Access Representative
East Boston Neighborhood Health Center
10.2023 - 06.2024Read More
Retail Sales Associate
Marshalls
04.2021 - 09.2023Read More
Concierge
Garrison Square
11.2017 - 04.2021Read More
Babysitter
Home
07.2017 - 09.2017Read More
East Boston High School
High School Diploma
Read More