Rafat Mohamed
Dearborn,MI
Summary
Seasoned Operations Manager and talented leader with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
3
3
years of professional experience
Work History
Operations Manager
Marathon Gas Station
03.2022 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Dispatcher
OSS Trucking
08.2020 - 02.2022
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Education
Bachelor of Science - Business Administration
Wayne State University
Detroit, MI12.2023
Skills
- Logistics Oversight
- Financial Management
- Client Relationships
- Cost Reduction
- Problem-Solving
- Business Development
- Data Analysis
- Organizational Management
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Operations Manager
Marathon Gas Station
03.2022 - Current
Dispatcher
OSS Trucking
08.2020 - 02.2022
Bachelor of Science - Business Administration
Wayne State University
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