Hi, I’m
Rafeal Mersier
Talent & Operations Leader
Maple Shade,NJ
Summary
People-focused leader with 18+ years of experience hiring, developing, and leading large multi-unit teams across retail, QSR, and service environments. Proven success improving hiring pipelines, reducing turnover, strengthening leadership benches, and driving performance through structured coaching and workforce planning.
Overview
17
years of professional experience
Work History
McDonald'sPennsylvania
District Manager
01.2025 - Current
Job overview
- Led full-cycle hiring and leadership development for 8 locations, increasing internal bench strength by 25% through structured succession planning.
- Reduced hourly turnover by 18% by improving onboarding, engagement routines, and manager hiring practices.
- Improved training effectiveness and performance readiness, contributing to a 9% year-over-year sales increase across the district.
StarbucksNew Jersey
District Manager
01.2024 - 01.2025
Job overview
- Supported high-volume recruiting for new store openings, reducing new-hire time-to-productivity by 20%.
- Increased applicant flow by 30% through community outreach, referral programs, and stronger hiring manager engagement.
- Reduced open leadership roles by 40% by strengthening internal pipelines and promotion readiness.
FedEx OfficePhiladelphia
District Manager
01.2021 - 01.2024
Job overview
- Led hiring and workforce planning across a multi-unit district, improving internal promotion rates by 22% through leadership development focus.
- Reduced labor cost variance by 10% through improved scheduling alignment and talent placement.
- Developed 9 store leaders into advanced roles through structured coaching, performance planning, and career pathing.
T-MobilePhiladelphia
District Manager
01.2009 - 01.2021
Job overview
- Led large-scale recruiting and team development across 15 retail locations, reducing employee turnover by 17%.
- Built leadership bench strength through structured coaching and talent reviews, supporting sustained Top 25% market performance.
- Improved workforce planning accuracy by 25% through adoption of workforce management systems and data-driven scheduling.
Education
Rutgers University-Camden
Bachelor of Business Management
University Overview
Websites
Timeline
District Manager
McDonald's
01.2025 - Current
District Manager
Starbucks
01.2024 - 01.2025
District Manager
FedEx Office
01.2021 - 01.2024
District Manager
T-Mobile
01.2009 - 01.2021
Rutgers University-Camden
Bachelor of Business Management