Rafel Alshakergi
Toledo,OH
Summary
Motivated student with practical experience in project management and team leadership. Demonstrated strengths include critical thinking, research skills, and adaptability to thrive in fast-paced environments. Significant contributions made in previous roles through effective communication and problem-solving abilities. Committed to ongoing professional development and eager to apply learned skills in a new setting.
Overview
3
3
years of professional experience
Work History
Sales Associate
Plato's Closet
Sylvania, OH
08.2024 - Current
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Stylist
Express Clothing
Westlake, OH
06.2022 - 07.2024
- Monitored current trends to understand fashions and better serve customer needs.
- Processed payments, entering sales in register for prompt customer service.
- Organized sales area and work station to showcase products and boost sales.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Participated in team meetings and staff training sessions.
Front Desk Assistant
American Campus Communities
Toledo, OH
09.2023 - 05.2024
- Greeted visitors and students upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Sales Lead
Dick's Sporting Goods, Inc
Westlake, OH
10.2021 - 05.2022
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Trained, coached, and mentored new sales associates for maximum performance.
- Built diverse and consistent sales portfolio.
- Trained new employees on customer service, money handling and organizing strategies.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
Bachelor of Arts - Political Science
University of Toledo
Toledo, OH12-2025
High School Diploma -
North Olmsted High School
North Olmsted, OH06-2023
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Goal-Oriented
- Reliable and punctual
- Fast Learner
- Multi-tasking strength
Languages
Arabic
Native/ Bilingual
Accomplishments
- Received recognition on the New York Times in 2019
Timeline
Sales Associate
Plato's Closet
08.2024 - Current
Front Desk Assistant
American Campus Communities
09.2023 - 05.2024
Stylist
Express Clothing
06.2022 - 07.2024
Sales Lead
Dick's Sporting Goods, Inc
10.2021 - 05.2022
Bachelor of Arts - Political Science
University of Toledo
High School Diploma -
North Olmsted High School
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