Rafic Saad
Dearborn
Summary
Results-driven Store Manager with expertise in customer service, inventory control, and team collaboration. Proven ability to streamline operations and develop strategies that maximize sales and profitability.
Overview
4
4
years of professional experience
Work History
Store Manager
Ramzi Gas Mart
Wayne
06.2022 - Current
- Oversaw daily store operations and ensured adherence to company policies.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Trained and mentored staff on customer service best practices.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Managed inventory levels and performed regular stock assessments.
- Monitored inventory levels and placed orders to restock shelves.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Collaborated with vendors to ensure timely delivery of products and supplies.
- Maintained store cleanliness and organized product placement for efficiency.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Performed regular price checks to ensure competitive pricing.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Developed strategies to maximize sales and profitability.
- Recruited, trained and supervised new employees.
Education
Bachelor of Science - Software Engineer
University of Michigan, Dearborn
Dearborn, MI05-2027
High School Diploma -
Fordson High School
Dearborn, MI05-2023
Skills
- Store operations
- Inventory control
- Expense tracking
- Supply ordering
- Visual merchandising
- Employee training
- Shift scheduling
- Performance management
- Team collaboration
- Customer service
Languages
Arabic
Native/ Bilingual
Timeline
Store Manager
Ramzi Gas Mart
06.2022 - Current
Bachelor of Science - Software Engineer
University of Michigan, Dearborn
High School Diploma -
Fordson High School