Rafidah Mohammad
Wayne,NJ
Summary
Proven Sales Consultant at DSS with a track record of converting prospects into satisfied customers through effective customer relationship management and strategic follow-ups. Skilled in time management and ventipuncture, showcasing a unique blend of healthcare and customer service expertise. Increased sales by fostering strong customer relationships, demonstrating exceptional multitasking abilities.
Overview
12
12
years of professional experience
Work History
Sales Consultant
DSS
07.2023 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
Salon Manager
Public Image Ltd. The Salon
04.2016 - 07.2023
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
Bank Customer Service Specialist
TD Bank
01.2013 - 04.2016
- Collaborated with team members to achieve branch sales targets consistently.
- Enhanced customer satisfaction by resolving complex account issues promptly and accurately.
- Trained new hires on customer service policies and procedures.
- Facilitated problem-solving sessions between customers and internal departments, fostering positive outcomes across various banking scenarios.
Education
Certified Phlebotomy Technician -
Phlebotomy School of NJ
Wayne, NJ02-2025
High School Diploma -
Wayne Valley HS
Wayne06-2011
Skills
- Time management
- Customer relationship management
- Blood collection and handling safely
- Ventipuncture and Capillary Puncture
- Preanalytical considerations
- Multitasking Abilities
Languages
Bengali
Native or Bilingual
Timeline
Sales Consultant
DSS
07.2023 - Current
Salon Manager
Public Image Ltd. The Salon
04.2016 - 07.2023
Bank Customer Service Specialist
TD Bank
01.2013 - 04.2016
Certified Phlebotomy Technician -
Phlebotomy School of NJ
High School Diploma -
Wayne Valley HS
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