Raghav Sharma
Marysville,WA
Summary
Experienced and results-driven professional with a strong background in customer relations and operational efficiency. In my role as a Client Relationship Consultant at US Bank, I have built lasting client relationships, driven sales, and excelled in high-pressure environments by consistently delivering exceptional service. I am passionate about continuous growth and am ready for a new upward role where I can leverage my expertise and commitment to excellence to embrace greater challenges and expand my impact. I come with 2 years of finance and 4 years of management experience.
Overview
5
5
years of professional experience
Work History
Client Relationship Consultant II
U.S Bank
Lake Stevens, WA, US
09.2023 - Current
- Communicate effectively with clients to address inquiries, resolve issues, and provide clear solutions under time-sensitive conditions.
- Analyze and assess client needs to deliver customized financial solutions while maintaining accuracy and professionalism.
- Manage multiple client interactions simultaneously, ensuring attention to detail and adherence to policies.
- Handle high-pressure situations calmly, maintaining a professional demeanor during challenging conversations.
- Collaborate with team members to streamline processes and improve overall client service experiences.
Assistant Manager
Nordstrom Rack
Lynnwood, WA, US
12.2022 - 09.2023
- Recruit, hire, train, develop and motivate the team.
- Assist the department manager in achieving department volume and productivity goals by developing and executing a business plan.
- Ensure salespeople are delivering outstanding customer service by teaching, coaching and leading by example.
- Work with the department manager to ensure merchandising and presentation standards are met.
- Build long lasting relationships and create a loyal customer following by actively selling on the floor.
- Assist the department manager in ensuring accurate inventory management and achieve shrinkage goals.
Assistant Manager
Fred Meyer
Everett, WA, US
09.2021 - 11.2022
- Manage staff, preparing work schedules and assigning specific duties.
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
- Plan and direct activities such as sales promotions, coordinating with other department heads as required.
- Plan store layouts or design displays.
- Confer with sales and purchasing personnel to obtain information about customer needs and preferences.
- Monitor and analyze sales records, trends, or economic conditions to anticipate consumer buying patterns and determine what the company will sell and how much inventory is needed.
- Use Microsoft Outlook, Power Point, Excel, and word to communicate with main office and other members of the team.
Area Supervisor/ Manager
Ross Dress for Less
Marysville, WA, US
03.2020 - 08.2021
- Maintaining Safe & Secure Environments
- Customer Relations
- Personal and Store Brand
- General Merchandising
- Loss Prevention
- Front End Supervision and Operations
- Administrative Duties as Assigned by Store Manager
Education
Non-medical Scienc/maths - Maths/chemistry/physics
Anand Public Schools
Punjab, India04.2018
Skills
- Finance
- Microsoft Word
- PowerPoint
- Excel
- Customer Relations
- Sales
- Supervising Experience
- Customer Service
- Decision Making
- Administration and Management
- Time Management
Languages
Hindi
Full Professional
Punjabi
Native or Bilingual
Urdu
Full Professional
English
Native or Bilingual
Sanskrit
Full Professional
Timeline
Client Relationship Consultant II
U.S Bank
09.2023 - Current
Assistant Manager
Nordstrom Rack
12.2022 - 09.2023
Assistant Manager
Fred Meyer
09.2021 - 11.2022
Area Supervisor/ Manager
Ross Dress for Less
03.2020 - 08.2021
Non-medical Scienc/maths - Maths/chemistry/physics
Anand Public Schools