Raghd Karzon
New Port Richey
Summary
Detail-oriented front desk receptionist skilled in managing patient inquiries and enhancing office efficiency. Proven ability to maintain accurate records and ensure a welcoming environment for all visitors.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Sunset Point Dental
2021.07 - 2025.04
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Executed front desk operations, ensuring a welcoming environment for patients and visitors.
- Coordinated patient inquiries and resolved concerns with professionalism and empathy.
- Maintained accurate patient records using electronic health record systems for streamlined access.
- Assisted in managing insurance verification processes to facilitate smooth patient transactions.
- Trained new staff on front desk procedures and customer service protocols for consistency.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Front Desk Receptionist
A Yoga Village
2019.01 - 2021.05
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained organized cash register area, enhancing overall customer experience.
- Monitored inventory levels, alerting management to stock shortages for timely replenishment.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Host
Belleair Country Club
2018.06 - 2019.01
- Welcomed and seated guests, ensuring a positive first impression and seamless dining experience.
- Coordinated reservations and managed waitlists to optimize seating efficiency during peak hours.
- Assisted in training new hosts on customer service standards and operational procedures.
- Communicated effectively with kitchen staff to ensure timely meal delivery and guest satisfaction.
- Monitored dining area for cleanliness and organization, maintaining high standards of presentation.
- Developed strategies for improving seating arrangements, increasing turnover rates during busy shifts.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Assistant
St. Petersburg College
2017.01 - 2018.06
- Developed and implemented career workshops to enhance student engagement and job readiness.
- Provided one-on-one career counseling sessions, tailoring advice to individual student needs and aspirations.
- Mentored junior staff on best practices in career advising and event management techniques.
- Organized workshops on resume writing, interview skills, and job search strategies to equip students with essential tools for success.
- Conducted mock interviews with students to develop their confidence and communication skills prior to actual job interviews.
Education
Bachelor of Science - Health Sciences
University of South Florida
Tampa, FL2022-08
Associate of Arts -
St. Petersburg College
Clearwater, FL2018-05
High School Diploma -
J.W. Mitchell High
New Port Richey, FL2016-06
Skills
- Customer service
- Attention to detail
- Time management
- Problem-solving skills
- Organization skills
- Computer skills
Certification
- CPR Certified,- 03/2027
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Front Desk Receptionist
Sunset Point Dental
2021.07 - 2025.04
Front Desk Receptionist
A Yoga Village
2019.01 - 2021.05
Host
Belleair Country Club
2018.06 - 2019.01
Assistant
St. Petersburg College
2017.01 - 2018.06
Bachelor of Science - Health Sciences
University of South Florida
Associate of Arts -
St. Petersburg College
High School Diploma -
J.W. Mitchell High