Raghd Karzon
New Port Richey
Summary
Detail-oriented front desk receptionist skilled in managing patient inquiries and enhancing office efficiency. Proven ability to maintain accurate records and ensure a welcoming environment for all visitors.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Sunset Point Dental
Clearwater, FL
07.2021 - 04.2025
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Executed front desk operations, ensuring a welcoming environment for patients and visitors.
- Coordinated patient inquiries and resolved concerns with professionalism and empathy.
- Maintained accurate patient records using electronic health record systems for streamlined access.
- Assisted in managing insurance verification processes to facilitate smooth patient transactions.
- Trained new staff on front desk procedures and customer service protocols for consistency.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Front Desk Receptionist
A Yoga Village
Clearwater, FL
01.2019 - 05.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained organized cash register area, enhancing overall customer experience.
- Monitored inventory levels, alerting management to stock shortages for timely replenishment.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Host
Belleair Country Club
Belleair Beach, FL
06.2018 - 01.2019
- Welcomed and seated guests, ensuring a positive first impression and seamless dining experience.
- Coordinated reservations and managed waitlists to optimize seating efficiency during peak hours.
- Assisted in training new hosts on customer service standards and operational procedures.
- Communicated effectively with kitchen staff to ensure timely meal delivery and guest satisfaction.
- Monitored dining area for cleanliness and organization, maintaining high standards of presentation.
- Developed strategies for improving seating arrangements, increasing turnover rates during busy shifts.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Assistant
St. Petersburg College
Tarpon Springs, FL
01.2017 - 06.2018
- Developed and implemented career workshops to enhance student engagement and job readiness.
- Provided one-on-one career counseling sessions, tailoring advice to individual student needs and aspirations.
- Mentored junior staff on best practices in career advising and event management techniques.
- Organized workshops on resume writing, interview skills, and job search strategies to equip students with essential tools for success.
- Conducted mock interviews with students to develop their confidence and communication skills prior to actual job interviews.
Education
Bachelor of Science - Health Sciences
University of South Florida
Tampa, FL08-2022
Associate of Arts -
St. Petersburg College
Clearwater, FL05-2018
High School Diploma -
J.W. Mitchell High
New Port Richey, FL06-2016
Skills
- Customer service
- Attention to detail
- Time management
- Problem-solving skills
- Organization skills
- Computer skills
Certification
- CPR Certified,- 03/2027
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Front Desk Receptionist
Sunset Point Dental
07.2021 - 04.2025
Front Desk Receptionist
A Yoga Village
01.2019 - 05.2021
Host
Belleair Country Club
06.2018 - 01.2019
Assistant
St. Petersburg College
01.2017 - 06.2018
Bachelor of Science - Health Sciences
University of South Florida
Associate of Arts -
St. Petersburg College
High School Diploma -
J.W. Mitchell High