Rahaf Elimam
Iowa City,IA
Summary
I’m a student and customer service professional with nearly two years of multi-department retail experience at Hy-vee, including bakery, deli, and cashiering. Created a warm, welcoming environment and handled fast-paced, high-volume shifts with ease. I’m currently studying criminology at the university.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Cashier
Hy-Vee
Iowa City
10.2024 - Current
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed customer transactions using point-of-sale systems efficiently.
- Maintained clean and organized checkout areas throughout shifts.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers with inquiries and product location in store.
- Answered customer questions and provided store information.
- Self checkout, I walked around and helped customers with any problems they had as well as greeting new customers.
- Trained new team members on cash register operation, stock procedures, and customer service to ensure smooth onboarding.
- Collaborated with Bakery and Deli departments to enhance customer service by serving pastries and cutting meats while maintaining cleanliness.
- Stocked and faced shelves, making sure aisles were cleaned up.
- Followed company security procedures for handling large sums of money.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Memorized customers' faces, names, and phone numbers to facilitate personalized service through Hy-bee perks account.
- Learned roles of other departments to provide coverage and keep store operational.
- Checked customer identification to confirm legal age for alcohol and tobacco purchases were of legal age to purchase alcohol or tobacco products.
Internship Student
City High. City High
Iowa City, Iowa
12.2024 - 05.2025
- Diagnosed and resolved technical issues with desktops and laptops.
- Repaired malfunctioning laptop computers by replacing parts such as motherboards, hard drives, memory modules.
- Conducted system testing to identify and resolve technical issues efficiently.
Education
Bachelor of Science - Criminology
University of Iowa
Iowa City, IA 08.2026 - 08.2026
City High School
Iowa City, IASkills
- Customer service
- Data analysis
- Team collaboration
- Cash handling
- Time management
- Credit and cash transactions
- Liquor law compliance
- Work ethic and integrity
- Hospitality and accommodation
- Empathy and patience
- Written and verbal communication
- Gift card handling
- Cash register systems
- Basic math
- Money handling
- Identification checks
- Inventory restocking
- Customer assistance
- Cash register operation
- Order taking
- ID verification
- Currency counting
- Cash management
- Checkout monitoring
Languages
English
Professional
Arabic
Native/ Bilingual
Affiliations
- In my free time I enjoy reading true crime documentaries.
- I write poems and short stories and I journal about topics of interest.
- I enjoy painting and drawing to pass time.
- I like hiking, going on walks and biking as a form of exercise.
- I like to practice playing the piano and guitar.
Timeline
Bachelor of Science - Criminology
University of Iowa
08.2026 - 08.2026
Internship Student
City High. City High
12.2024 - 05.2025
Cashier
Hy-Vee
10.2024 - Current
City High School