RAHEEL AL-JABERY
Dearborn Heights
Summary
Dedicated customer service professional with experience in mortgage, retail, and front desk reception. Skilled in communication, scheduling, problem-solving, and providing exceptional support in fast-paced environments. Strong ability to assist clients, manage multiple tasks, and create positive customer experiences.
Overview
3
3
years of post-secondary education
6
6
years of professional experience
Work History
Front Desk Receptionist
Dymix auto shop
Detroit
03.2025 - 04.2026
- Greeted customers warmly and provided information about services offered.
- Answered phone calls and addressed customer inquiries promptly and professionally.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Managed appointment schedules for vehicle maintenance and repair services.
- Maintained clean and organized front desk area to enhance customer experience.
- Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
Client communication specialist
Rocket Mortgage
05.2021 - 11.2024
- Created and executed personalized communication strategies, enhancing engagement for diverse client base.
- Skilled in communicating with clients, lenders, and real estate agents throughout the mortgage process.
- Developed strong relationships with clients, real estate agents, and loan officers to ensure smooth transactions.
- Facilitated effective communication among clients, lenders, and real estate agents, ensuring clarity throughout mortgage process.
- Proficient in analyzing credit reports and financial statements to determine mortgage eligibility.
- Cultivated strong relationships with clients, real estate agents, and loan officers, enabling seamless transactions.
General Merchandiser
Target
10.2020 - 01.2021
- Oversee inventory levels and ensure merchandise is displayed effectively for optimal sales.
- Efficiently stocked shelves to maintain product availability and presentation. to ensure product availability and organization.
- Efficiently stocked shelves to maximize product availability and organization.
- Collaborated with team members to meet stocking deadlines, ensuring timely product availability.
- Utilized attention to detail to identify stocking errors, minimizing customer inconvenience.
- Experienced in processing credit card transactions and managing store inventory.
- Demonstrated ability to work efficiently in a fast-paced retail environment.
Education
Bachelor of Science -
Schoolcraft College
Livonia, MI 03.2025 - 05.2028
Skills
- Customer service
- Appointment scheduling
- Salesforce experience
- Time management
- Organizational
- Communication Skills
- Effective listening skills
- Active listening
- Conflict resolution
- Relationship building
- Problem-solving
- Negotiation
- Critical Thinking
Languages
- Arabic
- English
Timeline
Front Desk Receptionist
Dymix auto shop
03.2025 - 04.2026
Bachelor of Science -
Schoolcraft College
03.2025 - 05.2028
Client communication specialist
Rocket Mortgage
05.2021 - 11.2024
General Merchandiser
Target
10.2020 - 01.2021