Rahkim Johnson
Cincinnati
Summary
Dynamic professional with a proven track record at Lyft, enhancing customer satisfaction through expert problem-solving and efficient complaint resolution. Skilled in customer relations and learning management systems, I've spearheaded training programs at DHL Express, significantly boosting workplace efficiency. Committed to continuous improvement and excellence, I excel in fast-paced environments, leveraging analytical thinking and technical communication to achieve and surpass goals.
Overview
4
4
years of professional experience
Work History
Ride Share Specialist
Lyft
11.2024 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Championed the adoption of new software tools that streamlined workflow
- Enhanced customer satisfaction with timely and accurate navigation skills.
- Maintain and verify proper equipment operation.
Food and Beverage Associate
Condado Tacos
04.2024 - 11.2024
- Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
- Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for guests.
- Maintained strict adherence to food safety guidelines, ensuring a safe dining environment for all guests.
- Participated in regular team meetings focused on refining service strategies.
- Boosted restaurant efficiency by streamlining food preparation processes and maintaining cleanliness standards.
- Contributed ideas towards potential improvements within the restaurant''s operations based on firsthand experiences working alongside colleagues and serving guests.
- Managed cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Efficiently handled customer complaints by swiftly addressing issues and offering appropriate resolutions to maintain loyalty among patrons.
- Enhanced customer satisfaction by providing exceptional service and addressing dietary concerns.
Ramp Training Specialist
DHL Express
08.2021 - 12.2023
- Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Coached employees on various topics including conflict resolution, goal setting, and career planning to foster individual growth within the company.
- Facilitated training handbooks, computer tutorials and reference materials.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Spearheaded updates to existing training materials to maintain relevance with industry best practices and evolving organizational needs.
- Promoted a culture of continuous improvement by conducting regular follow-ups with trainees post-training sessions.
- Streamlined onboarding process for new hires, resulting in reduced time to productivity.
- Boosted overall workplace efficiency by introducing cross-training initiatives that increased employees'' versatility in performing various tasks.
Education
LMT - Massage Therapy
Cincinnati School Of Medical Massage
Cincinnati, OH07-2025
No Degree - Mechanical Engineering
Cincinnati State Technical And Community College
High School Diploma -
Elder High School
Cincinnati, OH05-2012
Skills
- Customer relations
- Flexible scheduling
- Learning management systems
- Expert problem solving
- Analytical thinking
- Documentation management
- Management collaboration
- Sanitation standards
- Technical communication
- Cross-cultural training
- Performance assessment
- Supply management
Timeline
Ride Share Specialist
Lyft
11.2024 - Current
Food and Beverage Associate
Condado Tacos
04.2024 - 11.2024
Ramp Training Specialist
DHL Express
08.2021 - 12.2023
LMT - Massage Therapy
Cincinnati School Of Medical Massage
No Degree - Mechanical Engineering
Cincinnati State Technical And Community College
High School Diploma -
Elder High School
Similar Profiles
James JonesJames Jones
Driver at LyftDriver at Lyft
JOSE VARGASJOSE VARGAS
LYFT DRIVER at LYFTLYFT DRIVER at LYFT
Runane ByishimoRunane Byishimo
Driver at LyftDriver at Lyft
Tidonna FryerTidonna Fryer
Driver at LyftDriver at Lyft
Gregory ErhardtGregory Erhardt
Quality Inspector at KaivacQuality Inspector at Kaivac