Rahmeer Nesmith
Albany,NY
Summary
Adept at driving team success and enhancing customer satisfaction, my tenure at Oakley showcased my ability to resolve conflicts and boost employee productivity. With expertise in CRM and team leadership, I consistently exceeded performance goals, fostering a culture of excellence and adaptability across various roles.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
3
years of professional experience
Work History
Manager
Oakley
09.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Package Handler
UPS
05.2024 - 08.2024
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Assembled, sealed, and loaded packages into correct trucks.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Retail Sales Advisor
BestBuy
04.2023 - 08.2024
- Ensured high levels of customer satisfaction through excellent service, product knowledge, and problem-solving skills.
- Improved customer retention by proactively addressing concerns and resolving issues promptly.
- Utilized strong multitasking abilities while juggling multiple responsibilities such as cashiering, stocking shelves, assisting customers, or handling returns/exchanges efficiently.
- Balanced daily tasks effectively while remaining responsive to changing priorities within the retail environment.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Lead Team Member
JD Sports
02.2022 - 07.2024
- Supported cross-functional teams in achieving project goals and meeting tight deadlines.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Led production meetings to provide reports to management.
- Utilized safety devices and procedures to protect personnel and equipment.
- Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
- Continuously checked products for quality assurance according to strict guidelines.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Supervisor/Retail Sales Lead
Footlocker
10.2022 - 03.2023
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Gathered, organized and input information into digital database.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
Albany High
Albany, NYSkills
- Team Leadership
- Complex Problem-Solving
- Staff Training and Development
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Sales management
- Policy Implementation
- Sales Techniques
- Staff Development
- Performance Evaluations
- Adaptability and Flexibility
- Hiring and Training
Timeline
Manager
Oakley
09.2024 - Current
Package Handler
UPS
05.2024 - 08.2024
Retail Sales Advisor
BestBuy
04.2023 - 08.2024
Supervisor/Retail Sales Lead
Footlocker
10.2022 - 03.2023
Lead Team Member
JD Sports
02.2022 - 07.2024
Albany High
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