Rahmen Dennis
Houston,TX
Summary
To utilize my professional experience, knowledge and education in obtaining a position within
the company that offers a challenging and rewarding career with advancement opportunities.
Ability to handle and meet aggressive, metric oriented deadlines while maintaining a high
degree of accuracy detail-oriented, with strong organizational skills.
Overview
8
8
years of professional experience
Work History
911 Telecommunicator
Houston Emergency Center
11.2023 - Current
- Answers 9-1-1 emergency telephone calls from citizens or agencies for Police, Fire and Emergency Medical Services in a timely manner.
- Multi-tasks between and operates various electronic telephone equipment, i.e., Vesta 9-1-1 and Cisco Telephone Systems. Uses equipment to receive and transfer incoming calls, to replay calls for clarification and to process hearing impaired calls using a TDD device.
- Physically locates 9-1-1 telephone calls and identifies vehicles locations using the geographic display (MapStar).
- Maintains a mental state of fitness and readiness that will enable the employee to handle potentially serious or life-threatening situations.
Customer Support Analyst
Ceva Logistics
09.2020 - 10.2023
- Utilizes personal computer and Windows NT and Lotus Notes software (knowledge of tools i.e., data entry, and navigating the internet) to access customer accounts and product information for features and problem resolution
- Provide logistics input to production scheduling for optimal scheduling of shipments to carrier schedules
- Monitor, track and communicate the progress of product from the supplier to ensure the efficient and timely movement of the product to the customer
- Coordinate efficient processes in accordance with global strategy to achieve optimum performance standards
- Work with the customer's appointed freight forwarders and domestic and international carriers to ensure the customer's logistics requirements are met
CUSTOMER SERVICE SPECIALIST
Metlife
06.2016 - 08.2020
- Manage and execute specialized and complex billing requirements for high profile C&l customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Review daily SAP exception reports and resolve system generated errors in a timely manner
- Develop understanding of customer data and invoicing processes in order to operate and make decisions accordingly
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals
Education
Andy Dekaney High School
Houston, TX05.2016
Skills
Customer Relationship Management
Complex Issues Management
Customer Implementation Support
Resolve Technical Problems
Creative Issue Resolution
Senior Leadership Support
Timeline
911 Telecommunicator
Houston Emergency Center
11.2023 - Current
Customer Support Analyst
Ceva Logistics
09.2020 - 10.2023
CUSTOMER SERVICE SPECIALIST
Metlife
06.2016 - 08.2020
Andy Dekaney High School