Rahmira Brunson
Springfield,NJ
Summary
Hospitality professional with strong background in guest services and event coordination. Skilled in managing reservations, greeting guests, and providing exceptional customer experiences. Known for effective team collaboration and adaptability to changing needs. Highly organized with excellent communication and interpersonal skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hostess
Select Restaurants - Winberie's
09.2024 - Current
- Welcomed and seated guests, ensuring a positive first impression.
- Trained new host staff on operational procedures and customer service standards.
- Managed reservation systems, optimizing table turnover and guest flow.
- Collaborated with management to develop strategies for peak service times.
- Answered customer questions about hours, seating, and menu information.
- Handled guest inquiries and resolved issues to maintain satisfaction levels.
Hostess/Cashier
Hook & Reel
03.2021 - 08.2024
- Greeted and seated guests, ensuring a warm and welcoming environment.
- Trained new staff on front-of-house procedures and customer service best practices.
- Collaborated with servers to ensure timely service and guest satisfaction.
- Coordinated with kitchen staff to communicate special requests or dietary restrictions effectively.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Merchandise Associate
Marshalls
10.2023 - 01.2024
- Managed inventory levels to ensure optimal stock availability and minimize loss.
- Conducted regular audits of merchandise displays to maintain compliance with company standards.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
Chipotle Crew Member
Chipotle Mexican Grill
08.2022 - 07.2023
- Provided exceptional customer service in fast-paced environment, ensuring high satisfaction levels.
- Operated kitchen equipment efficiently, adhering to safety and sanitation guidelines.
- Collaborated with team members to maintain smooth workflow and timely order fulfillment.
- Processed customer transactions efficiently, ensuring accurate cash handling and register balancing.
- Maintained knowledge of product promotions and loyalty programs to enhance customer experience.
Dietary Aide
Complete Care at Clark
10.2022 - 06.2023
- Prepared and served nutritious meals according to dietary guidelines.
- Ensured cleanliness and sanitation of kitchen and dining areas.
- Assisted in meal planning by gathering dietary preferences and restrictions.
- Collaborated with nursing staff to meet residents' dietary needs effectively.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
Sales Associate
Madrag
07.2020 - 07.2021
- Assisted in inventory management, ensuring stock accuracy and timely replenishment of merchandise.
- Delivered exceptional customer service, enhancing shopping experience and fostering repeat business.
- Collaborated with team members to create visually appealing merchandise displays that drive sales engagement.
- Processed transactions efficiently, maintaining accuracy in cash handling and payment processing.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Wendy's Crew Member/Cashier
Wendy's
06.2019 - 07.2020
- Delivered exceptional customer service, ensuring satisfaction and efficient order processing.
- Operated kitchen equipment and maintained adherence to food safety regulations.
- Collaborated with team members to optimize workflow during peak hours.
- Trained new employees on standard operating procedures and company policies.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
Burger King Team Member
Burger King
07.2018 - 07.2019
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, adhering to safety and sanitation standards consistently.
- Collaborated with team members to maintain inventory levels and restock supplies as needed.
- Trained new staff on operational procedures, enhancing team performance and productivity.
- Managed cash register transactions accurately, resolving discrepancies promptly and maintaining financial integrity.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
Education
Bachelor of Arts - Advertising
Kean University
Union, NJ09.2029
Associate of Arts - Graphic Design
Union County College
Cranford, NJ05.2025
High School Diploma -
Linden High School
Linden, NJ06.2022
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Customer service expertise
- Menu memorization
Certification
Food Handler Certification
Languages
English
Native or Bilingual
Timeline
Hostess
Select Restaurants - Winberie's
09.2024 - Current
Merchandise Associate
Marshalls
10.2023 - 01.2024
Dietary Aide
Complete Care at Clark
10.2022 - 06.2023
Chipotle Crew Member
Chipotle Mexican Grill
08.2022 - 07.2023
Hostess/Cashier
Hook & Reel
03.2021 - 08.2024
Sales Associate
Madrag
07.2020 - 07.2021
Wendy's Crew Member/Cashier
Wendy's
06.2019 - 07.2020
Burger King Team Member
Burger King
07.2018 - 07.2019
Bachelor of Arts - Advertising
Kean University
Associate of Arts - Graphic Design
Union County College
High School Diploma -
Linden High School