Rahnee Ladd
Noble,OK
Summary
Respectful and friendly professional with dynamic problem solving and customer service talents. Smart Sales Coordinator driving business opportunities with consistent follow up and positive engagement. Customer-oriented Sales with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development. Authorized to work in the US for any employer
Overview
11
11
years of professional experience
Work History
Sales Associate
BOB MILLS FURNITURE
01.2019 - 07.2023
- Top sales producer
- Over a million dollar writer every year
- Product knowledge with sales experience made for awesome customer service
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
02.2018 - Current
- Developed extensive professional network with real estate investors
- Licensed Realtor Established positive flow of communication with clients, banks and, a orneys to foster seamless property transactions
- Negotiated contracts and educated sellers and buyers about legal disclosures
- Analyzed market statistics to identify trends and evaluate current property listings
- Promoted listings on social media and print advertisements
- Assisted investors with remodeling plans and associated costs to ensure client profitability and long-term business retention
- Identified potential sales or projects in line with client's historical buying trends, and proposed profitable opportunities to initiate purchase offers
- Facilitated closing process and monitored to ensure adherence to all facets of contract
- Monitored escrow process, coordinated contingency removal of property inspection and ensured the timely closing of escrow
- Hosted property tours and open houses to generate property interest and network with potential clients
- Liaised between buyers, sellers and service contractors to coordinate home inspections and appraisals
- Developed bid presentations for buyers and sellers, answering questions and promoting property features
- Performed profit and loss analysis and ROI assessment for purchases of income properties
- Researched properties values to determine competitive market pricing
- Increased personal revenue by completing multiple home and property sales
- Liaised between sellers and buyers for profitable and efficient sales
- Developed and presented purchase offers to sellers for consideration
- Helped homeowners and home buyers sell or purchase residential properties in Amarillo and surrounding areas
- Communicated with clients to determine property needs and budget constraints
- Advised clients on market conditions, pricing and legal requirements for property transactions
- Drafted contracts, purchase agreements, closing statements and leases.
Finance Manager
Great America Auto Group
01.2016 - 03.2018
- TX Evaluated budget plans and current costs to project trends and, Collaborated with operations manager on staff compliance with all financial and banking regulations
- Planned and coordinated risk mitigation strategies to protect company assets
- Streamlined cost analysis process by creating and implementing new, more efficient policies and procedures
- Developed and implemented accounting, financial and operational systems
- Prepared operational and risk reports detailing financial metrics to help management make proactive decisions
- Provided clients with budget management and financial guidance
- Accomplished revenue and profitability goals by applying extensive knowledge of bank and credit union programs as well as factors which produced best terms
- Networked within communities to identify and capitalize on business opportunities
- Hired and supervised 10 sales staff to ensure optimal productivity while adopting training program to educate personnel on best practices and protocols
- Developed business systems and structures to enhance accounting and financial duties
- Led banking tasks, business administration and financial decision-making to ensure first-class client services
- Reviewed and analyzed client credit to determine interest rates and loan terms.
Furniture Sales Associate
Hawkins LLC
03.2012 - 01.2016
- Reviewed blueprints, drawings and other specifications to fully, understand project expectations
- Cross-trained new employees by explaining rules, procedures and job responsibilities
- Processed customer payments using cash, checks, credit and debit cards and returned proper bills and coin
- Maintained safe, organized store by keeping aisles free of merchandise and boxes
- Inpu ed customer data into system, updating information regularly with changes to buying habits
- In home consults on what clients needed
- Designed and sold all types of furniture
- Great customer service with personal care
- Follow up and maintained customer sphere.
Education
Austin Institute of Real Estate
Skills
- Closing
- Reconciliation
- Sales techniques
- Budget
- Customer service
- Inventory
- Verbal communication
- Financial administration
- Staff supervision
- Report generation
- Inventory coordination
- Troubleshooting
- Resource management
- Property tours
- Event promotion
- Project management
- Budget coordination
- Sales strategics
- Social media management
- Mentoring and training
- Customer needs assessment
- Customer service
- Payment reconciliation
- Store opening and closing
Timeline
Sales Associate
BOB MILLS FURNITURE
01.2019 - 07.2023
02.2018 - Current
Finance Manager
Great America Auto Group
01.2016 - 03.2018
Furniture Sales Associate
Hawkins LLC
03.2012 - 01.2016
Austin Institute of Real Estate