Seth McDaniel
Salem,VA
Overview
11
11
years of professional experience
Work History
Sales Associate
Verizon
11.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Customer Account Manager
Aarons-Roanoke, VA
11.2021 - Current
- In November I was moved to Accounts Manager, maintaining most of my Sales Manager duties. I added on book keeping for the store as well as having productive calm conversations with frustrated guests and coming to mutual solutions
Sales Manager
Aaron's-Roanoke, VA
06.2019 - Current
- Responsible for both leasing sales and retail sales
- Maintaining Showroom and Warehouse to fit Aarons Merchandise Standards
- Performing Weekly Inventory
- Keeping track of inventory coming and going, sold and returned, and assuring Quality Assurance has been done correctly
- If needed, going out on delivery truck to help with deliveries
Assistant Manager
Gabe's-Roanoke, VA
09.2023 - 08.2024
- Oversaw all store operations as Assistant Manager.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Manager
Tailgaters United
06.2014 - 06.2019
- Promoted to manager after high school graduation, overseeing operations at four locations in three cities.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
Education
High School - undefined
Salem High School
Salem, VA06.2025
Skills
- Closing
- Cash deposits
- Training
- Fast learner
- Cash handling
- Merchandising
- Customer service
- Sales
- Retail sales
- Supervising experience
- Negotiation
- Management
- Sales Management
- Account Management
Languages
English - Expert
Additional Information
- Skills and Abilities
- MANAGEMENT
- Making schedules and performing changes in short time
- Completing paperwork and cash deposits
- Opening and closing store alone
- Enforcing policies and training employees
- Helping customers with any complaints or disputes
- Calling and completing orders from vendors
- Hiring quality employees
- Handling very large amounts of money
- PERSONAL SKILLS
- Ability to multitask with ease
- Fast learner
- Keep composure during stressful times
- Excellent dependability
- Very good customer experiences and interactions
- Adapting quickly to new products
Timeline
Sales Associate
Verizon
11.2024 - Current
Assistant Manager
Gabe's-Roanoke, VA
09.2023 - 08.2024
Customer Account Manager
Aarons-Roanoke, VA
11.2021 - Current
Sales Manager
Aaron's-Roanoke, VA
06.2019 - Current
Manager
Tailgaters United
06.2014 - 06.2019
High School - undefined
Salem High School