Raiane De Melo Ferreira
Abington,MA
Summary
Efficient Office Assistant with 2 years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Office Assistant
Tree Services Of NE
Abington, MA
02.2024 - Current
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Answered incoming calls in a professional manner and hear customer needs, book an appointment and go to the location make an estimate.
- Coordinated travel arrangements for the employees, sending them the address and what they have to do.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered telephones, directed calls, and took messages.
- Copied, sorted and filed records of office activities and business transactions.
- Delivered messages and ran errands.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
Server
Gonzalez House Mexican Food
Bridgewater , MA
10.2023 - 02.2024
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Greet customer and take the order.
- Send order to the kitchen.
- Serve the table and take payments.
- Check inventory and note what needs to be replaced.
- Open and close counter.
Office Assistant
Abington auto mall
Abington, MA
08.2022 - 09.2023
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Greeted visitors in a professional manner and provided assistance when necessary.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Maintained an organized filing system of paper documents and electronic files.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Answered telephones, directed calls, and took messages.
- Copied, sorted and filed records of office activities and business transactions.
- Delivered messages and ran errands.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Typed, formatted and edited correspondence and other documents.
- Completed and mailed contracts, invoices or checks.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Developed organizational filing systems for confidential customer records and reports.
- Maintained strict confidentiality of sensitive information.
- Processed incoming mail and distributed correspondence.
Education
High School Diploma -
E. E. Armando Sestine
Caieiras, SP, Brazil11-2014
Some College (No Degree) - Accounting
Universidade Presbiteriana Mackenzie
São Paulo, BrazilSkills
- Supply Management
- Report Writing
- Office Administration
- Scheduling
- Invoice Processing
- File Maintenance
- Customer Service
- Expense Reporting
- Call handling
- Contract Preparation
- Organizing and Categorizing
- Valid Driver's License
- Appointment Scheduling
- Filing and data archiving
- Positive Attitude
Timeline
Office Assistant
Tree Services Of NE
02.2024 - Current
Server
Gonzalez House Mexican Food
10.2023 - 02.2024
Office Assistant
Abington auto mall
08.2022 - 09.2023
High School Diploma -
E. E. Armando Sestine
Some College (No Degree) - Accounting
Universidade Presbiteriana Mackenzie