Railly Rosa
Draper,UT
Summary
Outgoing Leasing Consultant with background in marketing initiatives and sales techniques. Accomplished professional skilled in issue resolution and follow-up to promote resident/customer satisfaction. Prioritizes work, organizes records and builds trust with attention to detail and excellent multitasking abilities.
Overview
5
5
years of professional experience
Work History
Leasing Agent
Wasatch Property Management
Midvale, Utah
08.2022 - Current
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Implemented sales and marketing strategies to increase traffic, maintain closing ratios, and exceed leasing goals.
- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
- Conducted background checks and verified references.
- Managed multiple projects simultaneously while meeting deadlines.
Sales Agent
T-Mobile
Sandy, UT
09.2020 - 07.2022
- Kept track of daily sales performance against targets set by management.
- Provided timely, courteous, and knowledgeable responses to information requests.
- Up-sold additional products or services to purchasing customers, when applicable.
- Developed relationships with customers in order to increase sales opportunities.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Guest Services Associate
TopGolf
Midvale, Utah
08.2019 - 08.2020
- Greeted guests in a friendly and professional manner.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Salt Lake Community College
Salt Lake City, UT07-2020
Skills
- Exceeds Sales Goals
- Customer Service Aptitude
- Verbal and Written Communication
- Problem-Solving Skills
- Upselling
- Building Rapport
- Time Management
- Multi-Tasking
Timeline
Leasing Agent
Wasatch Property Management
08.2022 - Current
Sales Agent
T-Mobile
09.2020 - 07.2022
Guest Services Associate
TopGolf
08.2019 - 08.2020
High School Diploma -
Salt Lake Community College