Rain Pederson
Warren,OR
Summary
Experienced professional with over eight years in high-volume customer service and retail operations. Demonstrates adaptability, cross-departmental collaboration, and effective resolution of customer concerns in fast-paced environments. Recognized for building positive relationships and consistently exceeding performance targets. Aiming to leverage a strong work ethic and customer-focused approach at Bonneville Power Administration.
Overview
12
12
years of professional experience
Work History
Barista
Starbucks
Scappoose, Oregon
04.2024 - Current
- Prepared and served a variety of beverages to customer specifications.
- Maintained cleanliness and organization of the workspace and equipment.
- Provided exceptional customer service by addressing inquiries and resolving issues.
Department Supervisor
Costco Wholesale Corp
Hillsboro, Oregon
09.2017 - 06.2023
- Supervised daily operations to ensure efficient workflow and team performance.
- Trained new team members on safety protocols and operational procedures.
- Coordinated inventory management to optimize stock levels and minimize waste.
- Led team meetings to discuss goals, challenges, and updates in store policies.
- Monitored employee performance and provided constructive feedback regularly.
Manager
Starbucks
Scappoose, Oregon
01.2015 - 09.2017
- Led daily operations to ensure efficient store performance and customer satisfaction.
- Coordinated team schedules to ensure adequate staffing for peak service times.
- Trained and mentored baristas on beverage preparation and customer service standards.
- Managed inventory levels and ordered supplies to maintain optimal stock availability.
- Oversaw cash handling procedures and ensured accurate financial reporting daily.
Education
Edison’s School of Excellence
Warren, ORSkills
- Customer relationship management
- High-Volume Operations
- Cash Handling & Transaction Accuracy
- Accuracy & Attention to Detail
- Policy & Procedure Compliance
- Safety & Security Awareness
- Leadership & Supervisor Training
- Cross-Department Collaboration
- Sales & Program Promotion
- Organization & Time Management
- Adaptability & Rapid Learning
- Problem Solving & Conflict Resolution
- Written & Verbal Communication
- Teamwork & Professionalism
- Ability to Prioritize Competing Responsibilities
Timeline
Barista
Starbucks
04.2024 - Current
Department Supervisor
Costco Wholesale Corp
09.2017 - 06.2023
Manager
Starbucks
01.2015 - 09.2017
Edison’s School of Excellence