Raina Smith
Long Beach,CA
Summary
Service coordinator with extensive experience gained while working for Chandler's and Aire Rite, excelling in cost research and quotation writing. Proficient in Sampro-Data Basics Service Software and Microsoft Office, I consistently exceed customer expectations while effectively managing technician schedules. Strong communication skills enhance my ability to deliver exceptional service and support to customers and technicians alike.
Overview
32
32
years of professional experience
Work History
Service Quote Writer/Coordinator
Chandler's Air Conditioning and Refrigeration
03.2022 - Current
Research costs and write repair and replacement quotations.
Locate and order required repair parts.
Schedule and dispatch service technicians.
Take customer service calls.
Manage and update web based portal customers in Service Channel, Corrigo, Resq and Ecotrak.
Fragrance Sales Representitive
Interparfums Luxury Brands
08.2021 - 03.2022
Represent brands within department store.
Maintain and exceed all sales goals.
Keep up on new trends and introduce products to customers.
Provide excellent customer service.
Service Coordinator
Aire Rite Air Conditioning and Refrigeration, Inc.
03.1994 - 03.2020
Take customer service calls.
Maintain communication with customers until required repairs are complete.
Schedule and dispatch service technicians.
Provide support to service technicians.
Locate and order required repair parts.
Research costs, write repair and replacement quotations.
Verify and submit technicians payroll hours.
Education
No Degree - Completed Coursework Towards AA Degree
Cerritos College
Norwalk, California, CASkills
- Sampro-Data Basics Software
- Jonas Service Software
- Shafers Service Software
- Microsoft Office Word, Excel, Power Point and Outlook
Timeline
Service Quote Writer/Coordinator
Chandler's Air Conditioning and Refrigeration
03.2022 - Current
Fragrance Sales Representitive
Interparfums Luxury Brands
08.2021 - 03.2022
Service Coordinator
Aire Rite Air Conditioning and Refrigeration, Inc.
03.1994 - 03.2020
No Degree - Completed Coursework Towards AA Degree
Cerritos College