Rainey Carman
Medical assistant/ Receptionist
White Lake,USA
Summary
Dynamic healthcare leader with a robust background in medical assistance, dedicated to delivering exceptional patient care and administrative support. Expertise includes clinical operations, ensuring seamless collaboration within teams while adapting to evolving healthcare needs. Renowned for outstanding communication and organizational skills, consistently driving results through a proactive, solutions-oriented approach. Committed to fostering a positive environment that enhances patient experiences and promotes operational efficiency.
Overview
12
12
years of professional experience
Work History
Lead Medical Assistant
DMC OBGYN
05.2021 - Current
- Traveled between assigned locations (Lead of both DMC OBGYN Commerce and DMC OBGYN Bloomfield Hills under same entity)
- Supervised daily operations of medical assistance team to ensure optimal patient care and workflow efficiency.
- Assisted physicians and certified nurse midwives with clinical procedures following safe practices. Supported LEEP procedures, Mara ablations, cryotherapy, colposcopy, endometrial biopsies, vulvar biopsies, Nexplanon and IUD insertions, EndoSee, NST monitoring, and various other procedures.
- Conducted comprehensive patient assessments, documenting vital signs and medical histories to support physician evaluations.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Administered vaccines.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits. Ensuring patient satisfaction by promptly addressing concerns, answering questions, refilling medications and providing exceptional customer service.
- Trained new staff on clinical procedures and office protocols, enhancing team performance and service delivery consistency.
- Developed patient education materials, promoting awareness of health issues and preventive care strategies among diverse populations.
- Evaluated workflow processes regularly, identifying opportunities for improvement that increased overall clinic productivity and service quality.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Conducted regular quality assurance evaluations across all aspects of clinic operations to identify areas for improvement and implement corrective actions accordingly.
- Assessed staff compliance and competency levels to ensure adherence to regulatory requirements and improve team performance.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Implemented effective inventory management strategies to ensure consistent availability of essential medical supplies for daily clinic operations.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Medical Assistant
Infinity Primary Care
12.2019 - 04.2020
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Administered patient vitals and medical histories, ensuring accurate data collection for healthcare providers and maintaining confidentiality and accuracy of patient information and EMR health record systems.
- Educated patients on treatment plans and medication management, enhancing patient understanding and adherence.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests such as EKGs, Spirometry testing and point of care testing.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures as well as administration of immunizations.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Medical Assistant
Pure Internal Medicine
09.2017 - 11.2019
- Administered patient vitals and medical histories, ensuring accurate data collection for healthcare providers.
- Assisted in scheduling patient appointments, optimizing clinic workflow and minimizing wait times.
- Coordinated with healthcare team to streamline processes, improving overall efficiency of patient care delivery.
- Trained new staff on office protocols and best practices, fostering a collaborative team environment.
- Implemented quality control measures for clinical procedures, ensuring compliance with healthcare regulations.
- Led initiatives to enhance patient engagement strategies, contributing to improved satisfaction scores within the practice.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Medical Assistant/Receptionist
Quality Urgent Care
09.2017 - 12.2018
- Managed patient scheduling and appointment confirmations using electronic health record systems.
- Performed copay, coinsurance, and deductible premium collection to facilitate revenue flow.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
- Assisted in patient intake processes, ensuring accurate collection of medical histories and vital signs.
- Administered vaccinations and medications, adhering to safety protocols and guidelines for patient care.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Performed various point of care testing.
- Administered X-ray imaging with attention to detail and assisted patients in proper splinting, casting, and crutch fitting techniques.
Medical Assistant
Stonebrook Family Physicians
06.2016 - 09.2017
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Enhanced clinic efficiency by assisting physicians with routine procedures and performing diagnostic tests such as EKGs, Spirometry, RetinaVue imaging and X-Rays.
- Performed various point of care testing.
- Collected blood samples accurately using venipuncture and capillary methods.
- Processed prescription refill requests, coordinated with pharmacies, and ensured timely medication access for patients.
Medical Receptionist
Hematology Oncology
10.2013 - 05.2016
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Coordinated communication between patients, oncologists, and nursing staff for seamless care delivery.
- Processed patient insurance information and verified eligibility to ensure accurate billing procedures.
- Maintained electronic health records with high accuracy to support regulatory compliance and data integrity.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
Education
CMA - Certified Medical Assistant
Carnegie Medical Institue
Troy, MI05-2016
High School Diploma -
Durant High School
Waterford, MI06-2012
Skills
- HIPAA compliance
- Clinical leadership
- Insurance verification and billing
- Patient education and counseling
- Staff oversight
- Medical office administration/management
- Phlebotomy expertise and laboratory maintenance
- Critical thinking
- Patient care coordination
- Medical terminology proficiency
- Procedure assistance
- CPR/Basic life support
- Immunization administration
- Sterile technique/instrument sterilization
Certification
- CMA - Certified Medical Assistant
- CPR/BLS
- Certified Centering pregnancy certificate - Group prenatal Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Lead Medical Assistant
DMC OBGYN
05.2021 - Current
Medical Assistant
Infinity Primary Care
12.2019 - 04.2020
Medical Assistant
Pure Internal Medicine
09.2017 - 11.2019
Medical Assistant/Receptionist
Quality Urgent Care
09.2017 - 12.2018
Medical Assistant
Stonebrook Family Physicians
06.2016 - 09.2017
Medical Receptionist
Hematology Oncology
10.2013 - 05.2016
CMA - Certified Medical Assistant
Carnegie Medical Institue
High School Diploma -
Durant High School