Rainey Gay

• Maintained up-to-date knowledge of current manufacturer regulations related to warranties.
• Collaborated with team members on special projects as needed.
• Compiled data from various sources into meaningful reports that could be used by management for decision making purposes.
• Resolved discrepancies in warranty coverage for customers.
• Reviewed and processed warranty claims to ensure accuracy of all information.
• Assisted in creating standard operating procedures for processing warranty requests.
• Developed and maintained relationships with vendors, suppliers, and other third-party providers related to warranty services.
• Participated in training sessions offered by vendors or manufacturers related to specific products or services covered by the company's warranty program.
• Evaluated existing policies and procedures for processing warranties and identified areas for improvement.
• Developed training materials for staff members responsible for managing customer inquiries about warranties.
• Reviewed and analyzed warranty claims to determine coverage eligibility.
• Tracked data related to returns, repairs, replacements, and credits for reporting purposes.
• Compiled monthly reports on warranty performance metrics for senior management review.
• Processed warranty paperwork for accurate documentation, reporting and filing.
• Resubmitted rejected warranty claims and received authorization for write-offs.
• Followed up on payments for outstanding claims.
• Reconciled warranty receivables with payments using appropriate accounting schedules.
• Stayed up to date on factory announcements and recalls.
• Reconciled deliverables, monitored schedules of open claims and collaborated with accounting staff to pursue payments.
• Organized information by using spreadsheets, databases or word processing applications.
• Processed claims for payment or forwarded to appropriate personnel for further investigation
• Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts.
• Coordinated and planned investigations of claims to confirm compensability and coverage.
• Checked documentation for appropriate coding, catching errors and making revisions.
• Coordinated with adjusters for claim investigation and resolution.
• Prepared detailed reports on processed claims and policy updates.
• Implemented new workflows for faster claims resolutions while maintaining quality standards.

Furthered responsibilities at this location include:

• Create Repair Orders for in house units relating to new car inspections and recalls
• Write Purchase Orders for sublet repairs and vendors
• Invoice internal repair orders and close them to the appropriate accounts.

• Managed multiple tasks simultaneously while providing excellent customer service at all times.
• Followed proper opening/closing procedures for cashier station security.
• Demonstrated knowledge of store products and services to customers.
• Processed customer payments accurately and efficiently.
• Ensured accuracy of pricing through verifying UPC codes against price tags.
• Utilized problem solving skills to resolve any discrepancies at the register area quickly.
• Performed opening and closing procedures including counting money, balancing cash registers, reconciling daily sales receipts.
• Organized merchandise displays and stocked shelves according to company standards.
• Supported team members during peak times or when short staffed.
• Assisted customers with locating items, answered questions, and provided information on product features.
• Maintained cleanliness of checkout area and other areas as needed.
• Cross-trained in various departments throughout the store to assist with tasks when needed.
• Stocked shelves with new merchandise when needed.
• Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change.
• Adhered to established cash handling procedures and internal controls.
• Trained new employees by providing knowledge of specific store tasks and policies.
• Reconciled cash register at end of shift by balancing cash, credit cards and checks.
• Answered phone calls to assist customers with questions and orders.
• Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.