Raiyne Todd
Pittsfield,MA
Summary
Guest service professional committed to providing top-tier customer experiences. Proven track record in managing guest relations and ensuring high satisfaction levels. Known for effective team collaboration and adaptability in dynamic environments. Skilled in conflict resolution and maintaining positive atmosphere.
Overview
18
18
years of professional experience
Work History
Guest Service Leader
Cumberland Farms
10.2018 - 11.2025
- Supervised daily operations to ensure exceptional customer service and satisfaction.
- Trained and mentored new staff on company policies and customer engagement techniques.
- Resolved customer inquiries and complaints promptly, maintaining high service standards.
- Maintained accurate records of guest preferences, ensuring tailored experiences during return visits.
- Enhanced guest satisfaction by promptly addressing concerns and providing exceptional service.
- Resolved guest issues professionally, turning potential negative experiences into positive ones.
- Developed and maintained positive relationships with guests for satisfaction.
- Enforced policies and procedures to increase efficiency.
Early Childhood Educator
Tot Spot Childcare
04.2008 - 07.2018
- Developed and implemented engaging lesson plans to promote cognitive and social development.
- Fostered nurturing environment, encouraging positive interactions among children and staff.
- Assessed individual children's progress, adapting activities to meet diverse learning needs.
- Collaborated with parents to provide updates on child development and address concerns.
- Coordinated community outreach programs, strengthening partnerships with local organizations for resources and support.
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Established ongoing professional development goals, participating in workshops and conferences to stay current on emerging trends in early childhood education.
- Collaborated with colleagues to share teaching strategies and resources, improving overall teaching quality.
Education
High School Diploma -
Taconic High School
Pittsfield, MASkills
- Customer Service
- Guest relations
- Record keeping
- Policy enforcement
- Detail-oriented
- Documentation and reporting
- Guest accommodations
- Payment processing
- Issue resolution
- Multitasking capacity
- Teamwork and collaboration
- Problem-solving abilities
- Cash handling
Timeline
Guest Service Leader
Cumberland Farms
10.2018 - 11.2025
Early Childhood Educator
Tot Spot Childcare
04.2008 - 07.2018
High School Diploma -
Taconic High School