Raj Bhattarai
Columbus
Overview
5
5
years of professional experience
Work History
Process Assistant
Amazon
New Albany, OH
09.2025 - Current
- Supervised and led a team of 25–30 associates in the Inbound Receive department, ensuring timely processing of inbound freight and achievement of daily volume targets.
- Monitored real-time performance metrics (rate, backlog, dwell time) and implemented process adjustments to consistently meet or exceed shift goals.
- Conducted pre-shift safety briefings and operational stand-ups to align team on expectations, priorities, and performance targets.
- Supported peak and high-volume periods by proactively reallocating labor and removing bottlenecks to maintain inbound throughput.
- Spearheaded a safety improvement initiative by installing protective foam padding on conveyor systems to reduce associate injury risk and improve ergonomic safety.
HR Associate
Amazon
New Albany, Ohio
06.2023 - 09.2025
- Developed a tracking system for monthly manager allocations, resulting in an 86% increase in efficiency.
- Developed a comprehensive training project for HRAPs to efficiently process E-swag orders and assign lockers to associates.
- Ensured daily review and action on appeals and rosters to prevent SLA breaches, enhancing associate satisfaction and improving metrics.
- Monitored and analyzed 1,186 instances with 91.7% PPR and 8% NRR using HMD, ensuring accurate follow-ups and responses to associates.
- Organized a cultural event for Dashin/Diwali, enhancing workplace diversity and engagement through interactive activities.
HR Associate
Amazon
Lexington, KY
09.2022 - 06.2023
- Explained Amazon perks in detail to improve team and associate comprehension of benefits.
- Analyzed HR metrics to achieve an 87.8% PRR across 488 cases in March 2023.
- Engaged with associates to foster a customercentric approach.
- Implemented a comprehensive wellness program for AAC, featuring mental health support, fitness activities, and ergonomic solutions, resulting in an 18% increase in employee satisfaction.
Learning Ambassador
Amazon
Lexington, KY
09.2021 - 09.2022
- Provided constructive feedback using positive reinforcement to enhance associate motivation and confidence.
- Helped managers with understanding and mentoring struggling workers, and conveyed to workers that there are better ways to decrease stress and complications.
- Facilitated associates' understanding of course material, promoting successful outcomes at Amazon.
- Guided associates in mastering computer systems and C-RETS subjects for improved productivity.
Fulfillment Associate
Amazon
Lexington, KY
12.2020 - 09.2021
- Operated specialized equipment to transport boxes, containers, and pallets, achieving production targets.
- Collaborated with team members on special projects to expand skill set and take on additional responsibilities.
- Received comprehensive training across multiple roles, leading to promotion as Learning Ambassador.
Education
Bachelor of Science - Bussiness
Western Governors University
Salt Lake City, UT07-2027
High School Diploma - undefined
Henry Clay High School
Lexington, KY06-2020
Skills
- Employee training
- Relationship building
- Teamwork
- Customer service
- Human resources management
- Workplace diversity
- Performance monitoring
Languages
English - Professional
Nepali - Native/Bilingual
Hindi - Limited
Timeline
Process Assistant
Amazon
09.2025 - Current
HR Associate
Amazon
06.2023 - 09.2025
HR Associate
Amazon
09.2022 - 06.2023
Learning Ambassador
Amazon
09.2021 - 09.2022
Fulfillment Associate
Amazon
12.2020 - 09.2021
High School Diploma - undefined
Henry Clay High School
Bachelor of Science - Bussiness
Western Governors University