Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager
Rajany Siharath

Rajany Siharath

Portland,OR

Summary

Accomplished Insurance Agent and Administrative Assistant with a proven track record at First Choice Insurance and Accident Care Specialists, excelling in customer service and account management. Leveraged professionalism and ethics to enhance client relationships and financial stability, achieving notable improvements in collection rates and policy renewals. Expert in auto and property insurance, consistently exceeding targets.

Overview

13
13
years of professional experience

Work History

Insurance Agent

First Choice Insurance
02.2020 - Current
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Calculated premiums and established payment methods for sales.
  • Finalized sales and collected necessary deposits.
  • Collected premiums on or before effective date of coverage.

Accounts Receivable/Office Administrative Assistant

Accident Care Specialists
11.2011 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Responded to inquiries from callers seeking information.
  • Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Aided human resources in recruiting efforts by screening resumes, scheduling interviews, and gathering feedback from hiring managers.
  • Exceeded collection targets through a proactive approach to collecting overdue funds from clients while maintaining strong relationships.
  • Reviewed workflows to improve, implement, communicate and maintain AR resolution process.
  • Increased collection rates through effective negotiation tactics and payment plan arrangements.
  • Enhanced cash flow by efficiently managing accounts receivable processes and resolving payment disputes.
  • Reduced outstanding balances by diligently monitoring aged accounts and following up with customers.

Education

Degree in Medical Billing And Coding - Medical Billing And Coding

Everest College
Portland, OR

Skills

  • Customer Service
  • Licensed Insurance Agent
  • Professionalism and Ethics
  • Quotes and sales
  • Auto insurance
  • Account Management
  • Property insurance
  • Patient Collections
  • Collections and Recovery Tactics
  • Billing and Collections
  • Medical record review
  • HIPAA Compliance
  • Insurance coding (ICD-10 and CPT)

Timeline

Insurance Agent

First Choice Insurance
02.2020 - Current

Accounts Receivable/Office Administrative Assistant

Accident Care Specialists
11.2011 - Current

Degree in Medical Billing And Coding - Medical Billing And Coding

Everest College
Rajany Siharath